Support

Read our frequently asked questions and knowledge base for quick answers to your questions. Use the search bar to quickly search for your query or browse the categories below.

Android

Why is my video not playing?

If your video is not playing on a device, it could be due to one the following reasons:

  1. You are using an Android device – video playback for Android is not supported
  2. Conditional Play is set on the playlist item – setting conditional play is a great way to schedule content by day, time, date or temperature threshold. If the conditions set for the playliste item are not met, the video will not play
  3. The timing for the video in the playlist is set to zero
  4. Conditional tags are set – playlists can be made of Dynamic Media (dynamically populate playlist content based on tagging media items). It is also possible to ‘only show’ or ‘exclude’ media with specified tags for a specific device. Ensure the tags match / are set up the way you intend the video to play

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I check the time and date settings on my iDISPLAY tablet?

To check the time and date settings on your iDISPLAY tablet you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page.

Under the left navigation menu you will see a section for “System”. In this section there is an option for “Date & Time”, click this.

By default “Automatic date & time” and “Automatic time zone” will be ticked. Below these options you will see the current date and time for the device in greyed out. Compare this time and date to real world time and date to ensure they match. If they do not match carry out the following steps:

  • Untick “Automatic date & time” and “Automatic time zone”
  • Click on “Select time zone” then select the correct time zone relevant to your device location
  • Now check that they listed date and time are correct, if not select “Set Date” and configure the correct date. Then select “Set time” and configure the correct time.
  • Double check all the time and date settings are correct and then reboot your device

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - iDISPLAY Date and Time settings

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own Android device, how can I lock it down to only show embed?

Consumer tablets do not allow users to run a single application in a secure way like our recommended commercial tablets. For consumer tablets to run a single application, the user would need to ‘root‘ their device manually and then download third party apps, such as Surelock, to run the embed application within. By doing this the user may encounter unknown issues with their device and void the manufacturer warranty. We do not accept any liability for damage or loss in performance to the users Android device should they wish to run it in this way.

If you would like to use an Android device with embed, for digital signage we strongly suggest you purchase one of the embed recommended commercial devices.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Where do files get stored on my device?

When content is downloaded to your Android or iOS device from embed, all files are stored in a folder called “embedsignage” on the device internal storage.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my iDISPLAY to the internet?

To connect your iDISPLAY to your network you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page:

For a WiFi connection please choose the WiFi option and ensure it is set to “on”. Browse the relevant WiFi network you wish to connect to, select it and input the WiFi password, then save. You will now connect to the internet.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - WiFi Page

For a wired connection via RJ45 / Ethernet, turn off WiFi and then connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”.

Restart your device which should now be connected to the internet.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Channels

How do I know if my channel has been published?

On the channels page, there are several notification to help you identify the status of your channel(s). These are:

  • Never Published (red) – channel has ben created but has never been published
  • Please Publish (orange) – channel has been published previously but changes have been made to either the channel settings or layout content and need to be published to take effect on devices
  • Publishing (blue) – channel is in the process of publishing to devices
  • Published (green) – the channel has published the latest settings and content to the devices assigned to the channel
  • Will Publish (organge) – the channel is scheduled to publish at a future date and time

Here is a Tutorial video on how to create and publish a channel

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I know what content my device is playing?

There are two ways to see what content your device is playing:

1. Devices Overview Page

When you click on the device page and you see the list of your devices, each one will show you in the overview if they have been assigned to a channel and, if they have been, which channel.

Device showing “Channel Not Assigned”
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution

2. Channels Page

In the channels page, you will see the list of your channels. Click into one of the listed channels and under the “Channel Details” section you will see the section for “Devices”. The green highlighted devices are the ones that are currently assigned to receive content on that channel. (NOTE: Ensure that the channel has been published and clearly marked with a green notification “Published” to ensure the device receives the channel content)

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a channel?

To edit a channel click the pencil icon for the relevant channel you wish to edit.

Helpful videos

How to create and publish a channel:

How to add a device to channel:

How to add schedules a channel:

More support links:
How do I add a schedule to my channel?
How do I add an override to my channel?
How do I get content on my device?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set an override on my channel?

Channel Overrides are used to override any previous schedules set on a channel. These are best used when publishing content for a specific date range for things like date sensitive campaigns i.e. price promotion on a product.

To set an override on a channel navigate to the channels page and then click into the channel you wish to edit. Under the “Channel Overrides” section click the green “Add Override” button and configure the following settings:

  • Override Name – give your override a name
  • Start Date – select a date you wish the override to start from
  • Start Time – select a time you want the override to begin (24 hour clock, Hour and Minute)
  • End Date – select a date you wish the override to end
  • End Time – select a time you want the override to end (24 hour clock, Hour and Minute)
  • Show Layout – select which layout you want to run during the specified override period
  • Screen on / off – this option is purely for ONELAN media players. Select the screen on if you wish the content to play during the set override period. If you select screen off, the ONELAN media player will shut down during the specified override period

Remember, when you choose set an override, this will override all other scheduled settings for that channel.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a schedule to my channel?

Adding schedules to a channel means you can specify an entirely different layout to play at a certain time and date period on repeat. You can add multiple schedules with the ‘Default Layout’ always showing whenever there is no schedule added to the channel.

Here is a Tutorial on how to add schedules a channel:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Why are my schedules not working?

If you have created a channel with schedules and they do not appear to be working properly, please go through this checklist to troubleshoot your issue:

Time & Date on device

Please check the time and date settings on your device. Each device has its own time and date settings and if the date and time are different to real time please change them.

Overlapping schedules

If you have added more than one schedule to a channel, check to make sure that none of the schedules overlap. Overlapping could be on time periods and days of the week. If you have two schedules that are overlapping the one that was created first will take priority.

Using the same layouts

If you have added a schedule or have multiple schedules on a channel, make sure that the default layout and the schedule layouts are different or selected to be what you intend. The default layout will show when schedules are inactive (outside of the determined days and times). If you have a schedule with the same layout selected to play as the default layout, then this layout will play for the duration of the schedule and then when it is inactive (unless another schedule has been added).

Screen off / on schedule

When using ONELAN media players you need to specify if the channel schedule screen is set to be on of off. If the screen is set to off, then any ONELAN player that is running that channel schedule will turn the connected display off during the scheduled period.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a new channel?

Helpful videos

Create and publish a channel:

Add a device to channel:

Add schedules to a channel:

Step by step text

Navigate to the channels page by clicking the channels icon on the left navigation bar. On the channels page you will see a green “Add New” button located in the top left sidebar, click this.

Complete the following information to set up your channel:

Channel Details

  • Channel Name – give your channel a name
  • Default Layout – choose from your layouts which one will play as default (NOTE: this will also be the layout that plays outside of any specified schedules)
  • Default Resolution – this is only relevant if you are using a ONELAN media player. This will determine which resolution layout will be displayed on the connected ONELAN player(s)
  • Devices – select the devices you wish to publish the channel of content to

Channel Schedules

By default there are no schedules set up and the default layout will play continuously. If you wish to have different layouts playing at different times use the Channel Schedules feature to determine what layout plays when. To add a schedule click the “Add Schedule” button and configure the following details:

  • Schedule Name – give your schedule a name
  • Start Time – select a time of day you want this schedule to begin (24 hour clock, Hour and Minute)
  • End Time – select a time of day you want this schedule to end (24 hour clock, Hour and Minute)
  • On these days – select which days of the week you want the schedule to run (NOTE: when a schedule is inactive the default layout will play)
  • Show layout – select a layout you wish to show during the scheduled times
  • Screen on / off – this option only for ONELAN or SSSP devices. Select the screen on if you wish the content to play during the set schedule. If you select screen off, the ONELAN or SSSP device will have the display off during the specified schedule period

You can add as many schedules as you wish but please ensure that your schedule times and dates do not overlap. If you have more than one schedule set to run at the same time, the schedule that was created first will take priority.

Channel Overrides

Channel Overrides are used to override any previous schedules. These are best used when publishing content for a specific date range for things like date sensitive campaigns. To set an override on a channel click the “Add Override” button and configure the following settings:

  • Override Name – give your override a name
  • Start Date – select a date you wish the override to start from
  • Start Time – select a time you want the override to begin (24 hour clock, Hour and Minute)
  • End Date – select a date you wish the override to end
  • End Time – select a time you want the override to end (24 hour clock, Hour and Minute)
  • Show Layout – select which layout you want to run during the specified override period
  • Screen on / off – this option is purely for ONELAN media players. Select the screen on if you wish the content to play during the set override period. If you select screen off, the ONELAN media player will shut down during the specified override period

Remember, when you choose set an override, this will override all other scheduled settings for that channel.

Once you are happy with the settings configured for your channel, click the green “Save Channel” button and you will be taken back to the channel overview page. Here you will see your newly created channel and the red notification “Never Published”. To publish the channel, click on the “Publish” button (refresh icon) on the right side of the channel. Once the channel has been successfully published, the channel notification will change to a green “Published” notice. Your devices will now download the new content on the channel and begin to playback.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I get content on my device?

To get content on your device you need to follow the below process:

  1. Register a device
  2. Create a layout
  3. Create a channel > Add the device to the channel
  4. Publish the channel

Here is a Tutorial video on how to create and publish a channel

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Chrome OS

How to Bypass Kiosk Mode for Chrome OS

If you need to get back into a Chrome device configured to run in Kiosk Mode follow these steps:

  • Boot the device
  • Before the app loads you will get a white screen with the embed signage logo. At this point you need to press ( Ctl + Alt + S ).
  • This will take you to the login screen where you can login to the Chrome device as normal

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to Setup a Chrome Device in Kiosk Mode with embed signage

How to setup your Chrome device with (Non-Managed).

  1. If you’re using a device that has previously been setup you will need to do a factory reset on the device. This will clear any data stored on the device. You can find some information on how to do that here: https://support.google.com/chrome/a/answer/1360642?hl=en. If the device is fresh out of the box and not yet been used you will not need to do this.
  2. Power on the device and configure the keyboard layout, network settings and location and finally the login screen. DO NOT LOGIN YET.
  3. Before logging in press ( Ctl + Alt + K ). This will open the Enable Kiosk Mode window. Make sure you select Enable in the box as this will allow the app to run in kiosk mode.
  4. Now login to the device with a Google account.
  5. Once logged in open the Chrome Browser and open a new tab. Enter in the URL address bar “chrome://extensions” and press Enter.
  6. Make sure Developer Mode has been selected by clicking the check box next to “Developer Mode”
  7. Click Manage Kiosk applications. A new window will open. Copy and paste the application ID which is jaalfepaghgkfgimnijcdmhceiicommp into the Add Kiosk Application input. Now choose “Add” > this will install the application.
  8. Now if you want the application to auto launch, select the app and click the button that says “Set To Auto Launch”.
  9. You can now sign out or reboot the device. On boot you will receive a prompt on screen requesting permission to autostart the application. Click confirm.

How to setup your Chrome device with (Managed)

To setup your device with embed signage in managed mode please see Google’s instructions here https://support.google.com/chrome/a/answer/1375678#kiosk .

You will need the app ID jaalfepaghgkfgimnijcdmhceiicommp .

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Devices

How do I know what content my device is playing?

There are two ways to see what content your device is playing:

1. Devices Overview Page

When you click on the device page and you see the list of your devices, each one will show you in the overview if they have been assigned to a channel and, if they have been, which channel.

Device showing “Channel Not Assigned”
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution

2. Channels Page

In the channels page, you will see the list of your channels. Click into one of the listed channels and under the “Channel Details” section you will see the section for “Devices”. The green highlighted devices are the ones that are currently assigned to receive content on that channel. (NOTE: Ensure that the channel has been published and clearly marked with a green notification “Published” to ensure the device receives the channel content)

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I get content on my device?

To get content on your device you need to follow the below process:

  1. Register a device
  2. Create a layout
  3. Create a channel > Add the device to the channel
  4. Publish the channel

Here is a Tutorial video on how to create and publish a channel

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What happens if my device looses connection to embed?

If you have already published content to a device and that devices looses internet connection, the following will occur:

  • The device will show as “Offline” in the devices page
  • It will not receive any new content from embed (until connection is re-established)
  • It will continue to playback the last set of content received, through local storage

If after 30 days your device has still not connected to embed, an on screen message will appear prompting you to connect the device to the internet to enable communication between embed and the device. You must then establish a working connection between embed and the device to continue using it.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I configure my ONELAN NTB network settings?

Step 1: Access the NTB

By default ONELAN Subscriber NTBs are supplied as DHCP. This means that you can plug the device directly into a live internet port and it will automatically assign an IP address or directly connect to a computer. Follow these steps for either connection type:

Connect via Live Network Port

  • Connect an ethernet cable to a live network point and the other end into the RJ45 port on the NTB
  • Power up the NTB
  • The IP address allocated to the device will be shown on the load screen, take note of this
  • Open your internet browser on your computer and enter the IP address (shown on the load screen) in your URL bar
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings – further details on configuration below

Connect directly to a computer

  • Connect an ethernet / RJ45 cable to a computer (PC or Mac, Laptop or Desktop) and the other end to the ONELAN NTB
  • Open your internet browser on your computer and enter the following IP address in the URL bar: 169.254.1.1
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings as per your requirements based on the below information

Step 2: Configure the NTB Network Settings

Configure Network Settings for Ethernet

Select how the NTB obtains its IP address:

  • DHCP – Select if the NTB will obtain its IP address from a DHCP server on your network. If the NTB cannot find a DHCP server, it defaults to an IP address of 169.254.1.1.
  • Static – Select if you are specifying an IP address for the NTB. Enter it in the IP Address field. If you select this option, the NTB enables the Static Address Settings and Static DNS Settings fields.

Caution: If you are using a static address in combination with an LDAP security configuration, you must specify a valid DNS Nameserver. Failure to do so will make your NTB inaccessible.

DHCP Setting

  • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.

Static Address Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • IP Address – Enter the IP address for the NTB
  • Netmask – Specify the address range for the NTB subnet
  • Default Gateway – Enter the gateway IP address if the NTB uses one

Static DNS Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
  • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Configure Network Settings for WiFi

Use these options to manage the NTB connections to wireless networks.

The NTB will only connect to a wireless network if:

  • You have enabled the wireless interface on the NTB hardware
  • You have defined the wireless network settings. If you define multiple networks, you cannot specify which one the NTB will prefer
  • The wireless network is in range

Wireless has its own set of tabs and you use them as follows:

Enable/Disable
Select the Disabled or Enabled option depending on whether you want to use wireless or not. Click the save button to switch.

Defined Networks
Lists the networks you have already defined. Manage the networks using the buttons displayed next to each network:

  • Delete button – Click to delete this network from your list. If the NTB is currently connected to the network, clicking this button disconnects it
  • Edit – Click to change the network configuration. When complete, click the save button to update the details
  • Disable or enable – Displays according to the current setting for the network. Click to disable or enable whether you want the NTB to try connecting to this network
  • Connect – Click to connect to this network. The NTB will attempt to make the connection (if you have enabled wireless). This breaks any existing wireless connection. If you restart the NTB, it may not reconnect to the same network

Add New Network
Chose the network you want to use, complete the required information, and click the save and connect button:

  • Visible – Lists reachable wireless networks. Select the button next to the network you want to connect to. If the network requires a network password or key, enter it in the Key field
  • Other – Select if the network you want is not listed above. Enter the network SSID and select the correct Key Type option. If the network requires a network password or key, enter it in the Key field
  • DHCP Settings
    • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.
  • Static Address Settings
    • IP Address – Enter the IP address for the NTB
    • Netmask – Specify the address range for the NTB subnet
    • Default Gateway – Enter the gateway IP address if the NTB uses one
    • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
    • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What version software do I need on my ONELAN NTB?

The current version software that is supported for ONELAN Subscriber NTBs on embed are:

  • 9.3.7

If your NTB is running an older version of software, please try to upgrade the NTB software by downloading the software update packs from support.onelan.com

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my ONELAN media player to embed?

To connect an existing ONELAN media player to embed follow these steps:

  • Channels > Manage Subscription > Settings
  • Configure your channel settings as follows
    • Subscription poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Update from centre poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Channel server = Remote web site or FTP server
    • Channel subscription URL = https://app.embedsignage.com/channel/onelan
    • Tick “Append NTB Serial to Channel Subscription URL”
    • Authentication = No Authentication Required
    • Proxy = Use Proxy If Required (and if required make sure HTTP proxy settings have been configured on the NTB)
    • Error Retry Interval = 1 minute
    • File Transfer Allowed = Set as desired
  • Click “Apply”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own iOS device how do I set it to just show embed?

To run the embed application on your iOS device you can use an inbuilt feature on iOS called Guided Access which allows you to run a single application in Kiosk Mode. Please note this feature is only be available on iOS 6 or higher.

To enable Guided Access on your device, carry out the following steps:

  • Open “Settings”
  • Go to “General” > “Accessibility”
  • Scroll and select “Guided Access”
  • Turn Guided Access “ON”
  • Select “Set Passcode”
  • Enter a passcode (used to prevent users from leaving “Guided Access” mode)
  • Launch the embed app
  • Once it’s loaded, triple click on the home button to configure the Guided Access application settings
  • Configure the relevant settings:
    • Hardware Buttons
    • Sleep / Wake Button – enable this to stop people being able to use the home button to quit the app. Also puts into kiosk mode preventing the device from going to sleep
    • Volume Buttons – enable this feature to stop anyone changing the device volume. If you want audio on your tablet, predetermine the volume and then enable this feature to lock it
    • Touch – enable / disable the touch functionality of the tablet
    • Motion – Turn motion off to fix the device in landscape or portrait mode. Turn on motion to enable device rotation based on orientation
  • Click “start” to begin running embed with your configured settings
  • If you need to exit “Guided Access” mode, triple click the home button and enter your “Guided Access” passcode and then select “End”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own Android device, how can I lock it down to only show embed?

Consumer tablets do not allow users to run a single application in a secure way like our recommended commercial tablets. For consumer tablets to run a single application, the user would need to ‘root‘ their device manually and then download third party apps, such as Surelock, to run the embed application within. By doing this the user may encounter unknown issues with their device and void the manufacturer warranty. We do not accept any liability for damage or loss in performance to the users Android device should they wish to run it in this way.

If you would like to use an Android device with embed, for digital signage we strongly suggest you purchase one of the embed recommended commercial devices.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Where do files get stored on my device?

When content is downloaded to your Android or iOS device from embed, all files are stored in a folder called “embedsignage” on the device internal storage.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set proxy settings on my iDISPLAY Tablet?

If you need to set a proxy server settings for the iDisplay device, carry out the following steps in the network settings page:

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the “Proxy Settings” option set to None, select this and change to Manual. Scroll down and proceed to enter the Proxy Hostname, Proxy Port and any Bypass proxy domains, then click save.

If your proxy requires a username or password, please try inputting the proxy details in the following format:

user:pass@proxyserver

(e.g. if the proxy is 10.11.12.1, username is joe and password is blogs, then you would input joe:blogs@10.11.12.1)

If this does not work and / or you require proxy settings for a wired connection (RJ45 / Ethernet), please contact us.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set a static IP address for my iDISPLAY Tablet?

If you need to set a static IP address for the iDISPLAY device, carry out the following steps in the network settings page of the device:

WiFi Connection

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the IP Settings will be set to DHCP, select this and change to Static. Now you can scroll down and manually enter the static IP settings for the device including IP address, Gateway, Network Prefix Length, DNS 1 and DNS 2, then click save.

Ethernet Connection

For a wired connection via RJ45 / Ethernet, connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”. Next select “Static IP Settings” and then select “Use Static IP”. Continue to select and enter in the IP address, Gateway, Netmask, DNS1 and DNS2 then click save. Reboot the device with the internet connection cable connected.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my iDISPLAY to the internet?

To connect your iDISPLAY to your network you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page:

For a WiFi connection please choose the WiFi option and ensure it is set to “on”. Browse the relevant WiFi network you wish to connect to, select it and input the WiFi password, then save. You will now connect to the internet.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - WiFi Page

For a wired connection via RJ45 / Ethernet, turn off WiFi and then connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”.

Restart your device which should now be connected to the internet.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set up folders / groups of devices?

Select the device you wish to add to a folder / group by ticking the radio-box to the left of the device in the main list view:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Tick Device

Next click on the folder icon at the top of the device page, located above the left corner of the map:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder

Complete the “create folder” form and then save:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Create Folder

Your devices will now be added to the folder and you can view the folder in both the side bar and main list view on devices page. To see the devices within your folder, simply click into the folder:

Sidebar folder view
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Sidebar Folder View

Main list view
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Main List Folder View

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the number of devices I can add to my account?

There is no limit to the total number of devices you can add to an account, however each registered device requires a paid license.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I find my device resolution?

When a device is registered on embed the device native resolution is automatically show in the device overview as shown below:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution

It is also possible to see the device resolution by clicking the edit button on a device and viewing the device settings, as shown below:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution - Device Details

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What devices are currently supported?

Below we have outlined the digital signage hardware device operating systems that embed signage is compatible with:

  • iOS (iPhone, iPad, iTouch – iOS6+)
  • Android (Tablet, Smartphone and Mini PC – Jelly Bean 4.2+)
  • ONELAN Digital Signage Media Players (V9.3.7+)
  • Samsung SOC SSP D & E Series Displays
  • Windows (Windows 7+)
  • Mac (10.7+ (32bit))
  • ChromeOS (v.32+)

To see a list of the various devices and their features visit our dedicated Devices pages.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I remove a device from my account?

Navigate to the device page and then there are two ways:

1) select one or multiple devices you wish to remove by checking the radio-box on the left side of the device name. Once selected click on the trash button at the top of the map.

2) Alternatively, find the device you wish to remove from the list and click on the trash button on the right hand side of the device listed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change my device map location?

To edit the location of a device, click the edit button on the device you wish to edit. In the device settings page, drag the pin marker within the map to the desired location and then click save device. Doing this will overwrite the IP Geolocation with new co-ordinates.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I register a device?

When you first connect your device to embed (either via subscription URL or App) you will be presented with a unique six digit registration number.

Log into your embed account and navigate to the devices page located on the left navigation menu.

embedsignage V3:

At the top left of the sidebar you will see a green “Add Device” button. Click on this and then enter the unique six digit registration number and then click “Register”. Your device will now be registered to your account and you can begin to publish content to it.

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

General

On-screen App States

Below are the various messages you will see on your device screen at various stages of use with :

Welcome

This message is displayed when you first load on a device and have not yet connected your device to a working network connection.

Device Registered

This message shows that you have successfully registered the device to an account.

No Files

This shows that you have successfully created a Channel and assigned the device to that Channel but have not yet Published it.

Trashed

If you see this message, this means you have deleted the device from the account, however not yet deleted it from the ‘Trash’ folder. To permanently remove the device from an account you need to delete it from the Trash folder.

Connection Lost

This means that the device has not connected to the registered account for 28 days or more. Please check the device network connection to re-establish a working network connection to continue using .

Account Suspended

This state means that the license associated to that device has expired. To continue using this device on an please renew the device license.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What are User Permissions?

User permissions determine what the user has access to. These are configured in user roles and allow you to manage your digital signage network with multiple users with different access rights. The permissions that you can determine for user roles are:

View Devices
Edit Devices
View Media
Edit Media
View Playlists
Edit Playlists
Add Playlists
View Layouts
Edit Layouts
Add Layouts
View Channels
Edit Channels
Add Channels
View Users
Edit Users
Add Users
View Reports
Edit Reports
Add Reports
View Plugins
Edit Plugins
Add Plugins

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a User Role?

A user role is a profile of permissions that can easily be assigned to users on your account.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a Channel?

A channel is where you determine what layout is displayed on what device and when.

In a channel you can schedule layouts to play at different times of the day and different days of the week. You can also specify certain layouts to play for specific date and time periods (known as overrides).

In a channel you also determine which devices on your account will receive the defined content once you have published the channel.

For more information, see:
How do I create a new channel?
How do I add a schedule to my channel?
How do I add an override to my channel?
How do I get content on my device?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is the outbound IP address for embed?

The outbound IP address for embed is: 134.213.3.68

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How does embed connect to registered devices?

embed communicates and connects to registered devices via HTTPS (Port 443), which is a communication protocol for secure communication over a network.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How often in my account backed up?

We take backups every day, so you can rest assured that if the worst should happen, we can restore your account as soon as technically possible.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I become a reseller?

The embed reseller partner program is designed for professional agencies, distributors and integrators.

To become a reseller you will need to complete a small form with some basic information for us to vet your business, on our become a reseller page.

Once we have reviewed your information and made a decision on your application, you will be notified via the email provided and given further details on your reseller account, pricing and support.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I sign up for a new account?

To sign up for embed, click on the “Try embed for Free” button found on most pages of the website or visit the embed sign up page.

Complete the signup form and follow the on screen instructions to begin your 28 day free trial.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a page?

A page is the entire area in which you can add zones of content. It is possible to add multiple pages to a layout and insert different content to each page. Using multiple pages within layouts is how you can create create interactive touch layouts.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a zone?

A zone is a specified area within a layout that you can add content to. There is no limit to the number of zones you can have in a layout and they can be arranged, resized and repositioned in any order you wish.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a layout?

A layout is a combination of zones and / or pages, designed for specific resolutions and orientations to display on your devices.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How much storage do I have on my account?

Every embed account comes with 10GB free storage. If you require additional storage, you can add as much as you need to your account on the settings page. Monthly charges of £0.14 per additional GB, apply:

Example total storage costs:

10GB = Free
25GB (includes 10GB free) = Additional £2.80 per month
50GB (includes 10GB free) = Additional £6.30 per month

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the amount of media I can upload?

Every embed account comes with 10GB free storage. If you require additional storage, you can add as much as you need to your account on the settings page. Monthly charges of £0.14 per additional GB, apply:

Example total storage costs:

10GB = Free
25GB (includes 10GB free) = Additional £2.80 per month
50GB (includes 10GB free) = Additional £6.30 per month

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the number of devices I can add to my account?

There is no limit to the total number of devices you can add to an account, however each registered device requires a paid license.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a device?

A device is a media player or all in one display that can receive media content from embed for playback.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How To's

File Size Recommendations

Speed of delivery and device performance are influenced by the size of the content within the layouts for playback. As such we have outlined a few file size recommendations below to help you get the best from your signage:

Images:
Ideal maximum size is 600kbs. Render the image at the same pixel dimensions as the zone you are placing the content in for example 1920x1080px. Render the image at 72 dpi resolution (digital quality) and when using photoshop, please use ‘Save for Web’ and use ‘High’ or ‘Very High’ .jpg or PNG-24 for transparent images.

Movies:
File size will depend on length of video however we would recommend rendering any video as an .mp4 and encoded using H.264 to reduced the file size as much as possible. Maximum upload file size on embedsignage.com is 150mb.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a user?

Navigate to the user tab on the left navigation menu, then either select the users name you wish to edit or click the pencil icon next to their name. Here you can edit the credentials such as name, email, password and user role as desired. Once satisfied with the new user settings, click “Update user”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What are User Permissions?

User permissions determine what the user has access to. These are configured in user roles and allow you to manage your digital signage network with multiple users with different access rights. The permissions that you can determine for user roles are:

View Devices
Edit Devices
View Media
Edit Media
View Playlists
Edit Playlists
Add Playlists
View Layouts
Edit Layouts
Add Layouts
View Channels
Edit Channels
Add Channels
View Users
Edit Users
Add Users
View Reports
Edit Reports
Add Reports
View Plugins
Edit Plugins
Add Plugins

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a User Role?

A user role is a profile of permissions that can easily be assigned to users on your account.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change a users role?

To change the role of a user, navigate to the users tab on the left navigation menu. Find the user you wish to edit in the user list and click the pencil icon or their name to enter that users credentials. In here you will see the section for assigning the “Role” of the user, select the drop down menu of this section and choose the relevant user role you wish to assign. If the current roles are not suitable, add a role now.

Once happy with the new permissions assigned to this user, click “Update user”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit user role permissions?

Navigate to the user section: Account Settings > Users.

On this page, on the top ‘secondary’ navigation menu there is an option for “User Roles”. In this section you will see listed all the user roles that have been set up on the account. If there are no user roles currently set up, you can add new user roles.

To edit the permission(s) or name already assigned to a user role, click on the edit pencil icon to the right of the user role. This will bring up the user role settings page where you can alter the name and select / deselect the relevant permissions. Once satisfied with the new role configuration, click update role.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add user roles?

Navigate to the user tab on the left navigation bar. In this page on the left sidebar you will see a section header for “User roles” within this section there is a “+New Role” button in blue, select this. A box will appear where you can input the new role name (e.g. playlist creator) and then you can select the permissions for that user role. To select and deselect permissions, just click on the tab. Once you are happy with the permissions this new user role will have, click “Add Role” and your newly created role will appear as an option in the drop down menu of Roles for the new user.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new user?

To add a new user to your embed account, navigate to the “users” tab on the left navigation menu. Select the green “Add New” button at the top left of the page. Complete the following input fields for the new user:

  • First Name
  • Last Name
  • Email Address
  • Username
  • Password
  • Confirm Password
  • Role

If you have already created different user roles for your account, then choose the one relevant to the new user, otherwise you can add a new user role at this stage. To add a new role, select the “+New Role” button in blue on the Role section. A box will appear where you can input the new role name (e.g. playlist creator) and then you can select the permissions for that user role. To select and deselect permissions, just click on the tab. Once you are happy with the permissions this new user role will have, click “Add Role” and your newly created role will appear as an option in the drop down menu of Roles for the new user.

Once you are happy with all of the date input for this new user, click “Create User”. You can now send the new user their new log in details.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new font?

To upload a new font to your embed account, navigate to the “Settings” tab on the left navigation menu. Under the section where it says “Fonts” drag and drop your .otf or .tff file and embed will automatically upload this to your account to use. If the drag & drop functionality does work in your browser, please click on the “Upload fonts” area and this will pull up your computers file finder for you to browse and select the relevant font files.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a playlist?

There are two types of playlist:

  1. Global Playlist – a playlist that is created before being added to a zone and can be used in multiple layouts
  2. Zone Playlist – a playlist that is specific to a zone within a specific layout

Creating a Global Playlist

Navigate to the Playlist tab on the left navigation menu then select the green “Add New” button at the top left of the page. Enter a name for your playlist so you can easily identify it and then click on the green “Add New Item” button to begin adding content to your playlist.

You can choose from the following media items to add to your playlist:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the playlist.

HTML / Webpage

Input a webpage URL to display and then insert into the playlist.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new playlist.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the playlist.

Media item

Browse your media library, select an item and insert this into the playlist. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the playlist.

Once you have added your content items, you can then click on the blue cog button next to each item to configure the following:

  • content fit – choose how the content fits within the zone
  • duration – specify how long that item plays for
  • animation type – which determines how that content item transitions into the zone
  • animation speed – which controls the speed at which the animation takes to complete

If you wish to reorder the items within the playlist, simply click and hold on the item you wish to relocate, drag that item to the new desired order and the release.

Creating a Zone Playlist

Within a zone of layout you can add content to the zone directly to create a playlist of content. In exactly the same way as the Global Playlist options above you can choose the exact content types, content settings, playlist configuration settings and reorder your playlist for that zone.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I know if my channel has been published?

On the channels page, there are several notification to help you identify the status of your channel(s). These are:

  • Never Published (red) – channel has ben created but has never been published
  • Please Publish (orange) – channel has been published previously but changes have been made to either the channel settings or layout content and need to be published to take effect on devices
  • Publishing (blue) – channel is in the process of publishing to devices
  • Published (green) – the channel has published the latest settings and content to the devices assigned to the channel
  • Will Publish (organge) – the channel is scheduled to publish at a future date and time

Here is a Tutorial video on how to create and publish a channel

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I know what content my device is playing?

There are two ways to see what content your device is playing:

1. Devices Overview Page

When you click on the device page and you see the list of your devices, each one will show you in the overview if they have been assigned to a channel and, if they have been, which channel.

Device showing “Channel Not Assigned”
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution

2. Channels Page

In the channels page, you will see the list of your channels. Click into one of the listed channels and under the “Channel Details” section you will see the section for “Devices”. The green highlighted devices are the ones that are currently assigned to receive content on that channel. (NOTE: Ensure that the channel has been published and clearly marked with a green notification “Published” to ensure the device receives the channel content)

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a channel?

To edit a channel click the pencil icon for the relevant channel you wish to edit.

Helpful videos

How to create and publish a channel:

How to add a device to channel:

How to add schedules a channel:

More support links:
How do I add a schedule to my channel?
How do I add an override to my channel?
How do I get content on my device?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set an override on my channel?

Channel Overrides are used to override any previous schedules set on a channel. These are best used when publishing content for a specific date range for things like date sensitive campaigns i.e. price promotion on a product.

To set an override on a channel navigate to the channels page and then click into the channel you wish to edit. Under the “Channel Overrides” section click the green “Add Override” button and configure the following settings:

  • Override Name – give your override a name
  • Start Date – select a date you wish the override to start from
  • Start Time – select a time you want the override to begin (24 hour clock, Hour and Minute)
  • End Date – select a date you wish the override to end
  • End Time – select a time you want the override to end (24 hour clock, Hour and Minute)
  • Show Layout – select which layout you want to run during the specified override period
  • Screen on / off – this option is purely for ONELAN media players. Select the screen on if you wish the content to play during the set override period. If you select screen off, the ONELAN media player will shut down during the specified override period

Remember, when you choose set an override, this will override all other scheduled settings for that channel.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a schedule to my channel?

Adding schedules to a channel means you can specify an entirely different layout to play at a certain time and date period on repeat. You can add multiple schedules with the ‘Default Layout’ always showing whenever there is no schedule added to the channel.

Here is a Tutorial on how to add schedules a channel:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Why are my schedules not working?

If you have created a channel with schedules and they do not appear to be working properly, please go through this checklist to troubleshoot your issue:

Time & Date on device

Please check the time and date settings on your device. Each device has its own time and date settings and if the date and time are different to real time please change them.

Overlapping schedules

If you have added more than one schedule to a channel, check to make sure that none of the schedules overlap. Overlapping could be on time periods and days of the week. If you have two schedules that are overlapping the one that was created first will take priority.

Using the same layouts

If you have added a schedule or have multiple schedules on a channel, make sure that the default layout and the schedule layouts are different or selected to be what you intend. The default layout will show when schedules are inactive (outside of the determined days and times). If you have a schedule with the same layout selected to play as the default layout, then this layout will play for the duration of the schedule and then when it is inactive (unless another schedule has been added).

Screen off / on schedule

When using ONELAN media players you need to specify if the channel schedule screen is set to be on of off. If the screen is set to off, then any ONELAN player that is running that channel schedule will turn the connected display off during the scheduled period.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a new channel?

Helpful videos

Create and publish a channel:

Add a device to channel:

Add schedules to a channel:

Step by step text

Navigate to the channels page by clicking the channels icon on the left navigation bar. On the channels page you will see a green “Add New” button located in the top left sidebar, click this.

Complete the following information to set up your channel:

Channel Details

  • Channel Name – give your channel a name
  • Default Layout – choose from your layouts which one will play as default (NOTE: this will also be the layout that plays outside of any specified schedules)
  • Default Resolution – this is only relevant if you are using a ONELAN media player. This will determine which resolution layout will be displayed on the connected ONELAN player(s)
  • Devices – select the devices you wish to publish the channel of content to

Channel Schedules

By default there are no schedules set up and the default layout will play continuously. If you wish to have different layouts playing at different times use the Channel Schedules feature to determine what layout plays when. To add a schedule click the “Add Schedule” button and configure the following details:

  • Schedule Name – give your schedule a name
  • Start Time – select a time of day you want this schedule to begin (24 hour clock, Hour and Minute)
  • End Time – select a time of day you want this schedule to end (24 hour clock, Hour and Minute)
  • On these days – select which days of the week you want the schedule to run (NOTE: when a schedule is inactive the default layout will play)
  • Show layout – select a layout you wish to show during the scheduled times
  • Screen on / off – this option only for ONELAN or SSSP devices. Select the screen on if you wish the content to play during the set schedule. If you select screen off, the ONELAN or SSSP device will have the display off during the specified schedule period

You can add as many schedules as you wish but please ensure that your schedule times and dates do not overlap. If you have more than one schedule set to run at the same time, the schedule that was created first will take priority.

Channel Overrides

Channel Overrides are used to override any previous schedules. These are best used when publishing content for a specific date range for things like date sensitive campaigns. To set an override on a channel click the “Add Override” button and configure the following settings:

  • Override Name – give your override a name
  • Start Date – select a date you wish the override to start from
  • Start Time – select a time you want the override to begin (24 hour clock, Hour and Minute)
  • End Date – select a date you wish the override to end
  • End Time – select a time you want the override to end (24 hour clock, Hour and Minute)
  • Show Layout – select which layout you want to run during the specified override period
  • Screen on / off – this option is purely for ONELAN media players. Select the screen on if you wish the content to play during the set override period. If you select screen off, the ONELAN media player will shut down during the specified override period

Remember, when you choose set an override, this will override all other scheduled settings for that channel.

Once you are happy with the settings configured for your channel, click the green “Save Channel” button and you will be taken back to the channel overview page. Here you will see your newly created channel and the red notification “Never Published”. To publish the channel, click on the “Publish” button (refresh icon) on the right side of the channel. Once the channel has been successfully published, the channel notification will change to a green “Published” notice. Your devices will now download the new content on the channel and begin to playback.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I get content on my device?

To get content on your device you need to follow the below process:

  1. Register a device
  2. Create a layout
  3. Create a channel > Add the device to the channel
  4. Publish the channel

Here is a Tutorial video on how to create and publish a channel

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What happens if my device looses connection to embed?

If you have already published content to a device and that devices looses internet connection, the following will occur:

  • The device will show as “Offline” in the devices page
  • It will not receive any new content from embed (until connection is re-established)
  • It will continue to playback the last set of content received, through local storage

If after 30 days your device has still not connected to embed, an on screen message will appear prompting you to connect the device to the internet to enable communication between embed and the device. You must then establish a working connection between embed and the device to continue using it.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I save a layout?

Saving Layout Information

In the layout information page, where you input the layout information (layout name, resolution, orientation and template) you have the following options for saving:

  • Save & return to layouts – saves the layout details and returns back to the main layouts overview page
  • Save & Continue to builder – saves the layout information and takes you into the layout builder to begin adding content

Saving in the Layout Builder

In the layout builder, you will see the button that says “Save Change” click this and then you are given three options to choose:

  1. Save & Preview – this will save your current layout and take you to a preview area where you can switch between the available resolutions and orientations to see your layout as it would display on that screen
  2. Save & Return – this will save your current layout and take you to the layouts page on embed
  3. Save Only – this will save your current layout and remain on the layout builder

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a touch event?

Touch events are added to zones within a layout. To edit a touch event already added to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a section for Touch Events and here you’ll see all the touch events that have been added to that zone.

To edit a touch event, change the settings already listed for the relevant touch event and save the layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a Touch Event?

Touch events are added to zones within a layout. To delete a touch event already added to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a section for Touch Events and here you’ll see all the touch events that have been added to that zone.

To delete a touch event from the zone, click the red “X” button next to the touch event you wish to remove.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add touch events?

Touch events are added to zones within a layout. To add a touch event to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a button for Touch Events, click on the green “+” button next to this and you will then be presented with configurable settings for touch:

Action

This is where you can specify what will happen when the zone is touched, choose from:

  • Move to page – when the zone is pressed, move to a specific page within the layout
  • Show zone – when the zone is pressed, a specified zone will be shown
  • Hide zone – when the zone is pressed, a specified zone will be hidden
  • Record Analytics – when the zone is pressed, an analytic report will be sent to your reporting dashboard

Target

This is where you specify what the chosen touch action will be applied to, for example:

  • Move to page Target – choose from a drop down list of pages within the layout
  • Show zone Target – choose which zone within the page will be shown
  • Hide zone Target – choose which zone within the page will be hidden
  • Record Analytics Target – enter a name for the analytic report that will be sent back to the reporting dashboard

Delete

This will allow you to remove a touch event applied to that zone.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the number of pages I can add to a layout?

There is no limit to the number of pages you can add to a layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a page?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the page(s) within the layout.

On the page you wish to delete, click on the “X” button and this will delete that page from your layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit page settings?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the page(s) within the layout.

On the page you wish to edit, click on the “settings” button (cog icon) and this will show the settings for that page. Within this settings page, you are able to configure the following:

General Settings

  • Name – specify / edit the page name

Background

  • Colour – specify a colour for the background of the page (Default: transparent will add no colour to the page)
  • Image – browse the media library and select an image for the background of the page
  • Repeat – select if the background image chosen should repeat on the page or not

Transitions

  • Type – Choose from None, Slide, Drop, Fade or Fold. This is a transition in effect applied to the page

NOTE: Transition on pages is only applicable to interactive touch layouts.

Timeouts

  • Time – determine what happens to that page after a specified time period. Click the field to manually enter the number of seconds for the timeout or use the slider to increase / decrease the timeout up to a maximum of 60 seconds. NOTE: When timeout is set to zero, no action will be applied
  • Action – determine what happens when the timeout period is reached
  • Target – determine what the action will be applied to i.e. specify the page to activate after timeout

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new page?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the pages within the layout.

To add a new page, click the “+ New Page” button, enter a name for the page then click “Add Page”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete content from a zone?

In the layout builder, find the zone you wish to delete content from and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and you will see a list of content that is inserted into that zone. Find the one(s) you wish to delete and then click the red “X” button next to it. You will be prompted to confirm the delete action, once confirmed your item will be removed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add content to a zone?

In the layout builder, find the zone you wish to add content to and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and then click the green “Insert Content” button. A pop up box will appear and you will see the option to add various media formats into the zone:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the zone.

HTML / Webpage

Input a webpage URL to display and then insert into the zone.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new zone.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the zone.

Media item

Browse your media library, select an item and insert this into the zone. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the zone.

You can add multiple content types into one zone and create a playlist.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a border to a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then under the section for “Border” you will see three configurable fields:

  1. Size – choose the pixel size of the border to be added to the zone. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size
  2. Colour – choose the colour of the border around the zone. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size
  3. Radius – choose the pixel radius to be added to the zone to create rounded edges. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the background of a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then under the section for “Background” you will see three configurable fields. (NOTE: Choosing a background image for a zone will override the background colour, if selected)

The three configurable fields are:

  1. Colour – default is set to transparent. Click into the zone and use the colour picker to select a background colour for the zone. choose a colour from the colour picker for the background of the zone. In the colour picker you can also manually input either RGB, HSB or HEX colour codes and choose from your previously saved swatches
  2. Image – click into the image field and browse your media library. Select an image from the library and this will become your zone background image
  3. Repeat – if you choose an image for the background of a zone you can select whether it should be repeated or not

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the position of a zone?

In the layout builder, there are two ways to change the position a zone.

1. Drag the zone to size

To move a zone, move your mouse cursor to the centre of the zone, click and hold it and then move the zone to the desired position within layout, then release.

2. Use the zone setting sliders

When you have added your zone, click on the blue “edit” button (pencil icon), then select the “settings” tab from the secondary tab menu. Here you will see three configurable fields (left, top and rotation) under “Position”. To change the position, either manually input a numerical pixel size for the left and top offset and a numerical degree figure for the rotation or click into the relevant field and use the slider to increase / decrease the offset or rotation.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the size of a zone?

In the layout builder, there are two ways to change the size of a zone:

1. Drag the zone to size

When you have added a zone to the layout, the zone will appear on the layout with white corner markers. To resize, simple click and hold on one of the white corner markers and drag it to the desired size, then release.

2. Use the zone setting sliders

When you have added your zone, click on the blue “edit” button (pencil icon), then select the “settings” tab from the secondary tab menu. Here you will see two configurable fields (width and height) under “Dimensions”. To change the size, either manually input a numerical pixel size for the width and height or click into the fields and use the slider to increase / decrease the zone size.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I rename a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then the first option you can configure is the Name under “General Settings”. Type the new name for the zone and this will automatically save the new zone name.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit zone settings?

To change the settings of a zone, click on the blue “edit” button (pencil icon) and then choose “settings” from the secondary tab menu. Here you will be presented with a range of settings you can use to configure the zone:

General Settings

  • Name – edit the name of the zone

Dimensions

  • Width – specify the width of the zone
  • Height – specify the heigh of the zone

Position

  • Left – specify the distance from the left side of the layout the zone will be positioned
  • Top – specify the distance from the top of the layout the zone will be positioned
  • Rotation – specify the angle the zone will be positioned (0° to 360°)

Background

  • Colour – specify a colour for the background of the zone
  • Image – select an image for the background of the zone
  • Repeat – select if the background image should repeat in the zone or not

Border

  • Size – specify the size of a border to be added to the zone. (Default: zero will add no border to the zone)
  • Colour – specify the colour of the border for the zone
  • Radius – specify the radius of the border corners

Touch Events

  • Add – add a touch event to the zone
  • Action – specify what you want to happen when the zone is touched
  • Target – specify what the touch event will be applied to i.e. new page, another zone etc
  • Delete – delete the touch event from the zone

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the order / layer of zones in a layout?

To change the order of zones, click and hold the relevant zone you want to move, drag it to the new desired new order / layer and then release.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a zone?

In the layout builder, select the relevant page you wish to delete a zone from, then on the left side bar, click on the “Zones” tab. Here you will see the list of zones on that page. Find the one you wish to delete and click on the red “X”. This will delete the zone.

NOTE: Deleting a zone will remove the zone from all resolution and orientation designs within the layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new zone?

In the layout builder, select the relevant page you wish to add a zone to, then on the left side bar, click on the “Zones” tab. Here you will see the “New Zone” green button at the top. Click “New Zone”, give the zone a name and then select “Add Zone”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a layout?

Navigate to the layout page and on the layout you wish to delete, click the “Trash” icon on the right side of the screen. You will be prompted to confirm the deletion and if you confirm, the layout will be moved to trash.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add another orientation to a layout I’ve already created?

To add another orientation to an existing layout, navigate to the layout page and then edit the layout you want to amend.

In the orientation section, select the new orientation you wish to add then click “Save & Continue to builder”.

In the layout builder, select the new orientation you have just added and structure the content as appropriate, then save your layout.

For more information see:
How do I create a layout for multiple resolutions?

How do I create a layout for portrait and landscape displays?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a layout for Portrait and Landscape displays?

When creating a new layout, you have an option to select which orientation(s) you would like to include on the layout. Select the orientation(s) you wish to create a layout for by clicking on the button. You can select either landscape, portrait or both. You will know they are selected when they are highlighted in green.

Once you have selected the orientations you would like, click on “Save & continue to layout builder” to begin editing your layout content.

When in the layout builder, you will need to populate the layout for the orientation(s) you have specified. At the top of the page, select the orientation and then structure you content to display correctly for this orientation, then save.

NOTE: If you are designing a layout for multiple resolutions and both portrait and landscape, you will need to structure content for both orientations for all resolutions for example 1920×1080 landscape, 1920×1080 portrait and so on.

For more information see: How do I create a layout for multiple resolutions?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add another resolution to a layout I’ve already created?

To add more resolutions to an existing layout, navigate to the layout page and then edit the layout you want to amend.

In the resolution section, select the new resolution you wish to add or click “Add Resolution” to manually input a custom resolution. Click “Save & Continue to builder”.

In the layout builder, select the new resolution you have just added and structure the content as appropriate, then save your layout.

For more information see: How do I create a layout for multiple resolutions.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I preview my layout?

In the layout builder, you will see the button that says “Save Change” click this and then you are given three options to choose:

  1. Save & Preview – this will save your current layout and take you to a preview area where you can switch between the available resolutions and orientations to see your layout as it would display on that screen
  2. Save & Return – this will save your current layout and take you to the layouts page on embed
  3. Save Only – this will save your current layout and remain on the layout builder

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a layout for multiple resolutions?

Navigate to the layouts page and create a new layout.

When setting the device layout settings, select the resolutions you wish to create the layout for and manually add any additional ones not listed by selection “Add Resolution”. Click “Save & continue to layout builder” to begin editing your layout content.

In the layout builder along the top bar you will see a section that says which layout your are designing, what orientation and which resolution. Add your content as desired to the currently selected resolution and then once happy with the design, switch to another resolution. You will see all of your content is on the new resolution but requires optimisation. Continue to structure each resolution design until you are happy and then save.

Now when you publish your layout (designed for multiple resolutions) to various devices, the native resolution of the device will show the relevant version of your layout.

NOTE: If you are designing a layout for multiple resolutions and both portrait and landscape, you will need to structure content for both orientations for all resolutions for example 1920×1080 landscape, 1920×1080 portrait and so on.

For more information see: How do I create a layout for Portrait and Landscape displays?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How many layouts can I create?

There is no limit to the number of layouts you can create, however layouts do take up small amounts of storage space. Every embed account is provided with 5GB of free storage space and additional storage can be added at any time.

For more information on storage, see: How much storage do I have on my account?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a layout I’ve already created?

Click on the layout section of embed and then you will see a list of all the layouts you have created on your account. To edit, either click on the title of the layout you wish to edit or select the edit icon on the right side of the screen directly next to the “X” delete button.

Now you are into the layout, you can edit the layout fundamentals including layout name, resolutions, orientations and / or template. Next, click on either “save & return to layouts” to return to the main layouts list or “save & Continue to builder” if you wish to edit the layout design.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new layout?

Click on the layout tab on the left toolbar and then on the layouts page you will see a green “add new” button at the top left of the page; click the “add new button”.

Complete the following information:

  • Layout Name – give your layout a name
  • Resolutions – if you have added devices to your account, you will see the available device resolutions available where you can select the ones you wish to make a layout for. There is also an option to “Add Resolutions” so you can manually input a resolution for your layout. You can select multiple resolutions for your layout
  • Orientations – select landscape, portrait or both
  • Template – select a template to begin building your layout or select “blank” to start from scratch
  • Save – Save & return to layouts if you wish to not design your layout just yet or Save & Continue to builder if you wish to begin building your layout

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a zone?

A zone is a specified area within a layout that you can add content to. There is no limit to the number of zones you can have in a layout and they can be arranged, resized and repositioned in any order you wish.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the amount of media I can upload?

Every embed account comes with 10GB free storage. If you require additional storage, you can add as much as you need to your account on the settings page. Monthly charges of £0.14 per additional GB, apply:

Example total storage costs:

10GB = Free
25GB (includes 10GB free) = Additional £2.80 per month
50GB (includes 10GB free) = Additional £6.30 per month

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set up folders / groups of media?

embedsignage V3:

Select the media you wish to add to a folder / group by ticking the radio-box to the left of the device in the main list view:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder -Select Media

Next click on the folder icon at the top of the device page, located above the left corner of the map:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  Create Folder

Complete the “create folder” form and then save:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Create Folder

Your media will now be added to the folder and you can view the folder in both the side bar and main list view on media page. To see the media within your folder, simply click into the folder:

Sidebar folder view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - Side Bar View

Main list view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - List View

In-folder view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - In Folder View

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What media formats can I upload to embed?

The following media formats can be uploaded to your embed account:

Images (.jpg, .png, .gif), Movies (.mp4, .flv, .mov), HTML (.html), Fonts (.ttf, .opf)

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add media content to my account?

embedsignage V3:

To upload single or multiple pieces of media content to your embed account, click on the Media tab on the left navigation menu. Here you will see at the top left of the page a section that says “Drag & Drop”. This is where you can drag and drop media (note: this does not work in Internet Explorer) to upload.

Alternatively, if you click on the “Drag & Drop” section you can then browse your computer to find the files you wish to upload, select and upload.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Upload Media Files

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I configure my ONELAN NTB network settings?

Step 1: Access the NTB

By default ONELAN Subscriber NTBs are supplied as DHCP. This means that you can plug the device directly into a live internet port and it will automatically assign an IP address or directly connect to a computer. Follow these steps for either connection type:

Connect via Live Network Port

  • Connect an ethernet cable to a live network point and the other end into the RJ45 port on the NTB
  • Power up the NTB
  • The IP address allocated to the device will be shown on the load screen, take note of this
  • Open your internet browser on your computer and enter the IP address (shown on the load screen) in your URL bar
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings – further details on configuration below

Connect directly to a computer

  • Connect an ethernet / RJ45 cable to a computer (PC or Mac, Laptop or Desktop) and the other end to the ONELAN NTB
  • Open your internet browser on your computer and enter the following IP address in the URL bar: 169.254.1.1
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings as per your requirements based on the below information

Step 2: Configure the NTB Network Settings

Configure Network Settings for Ethernet

Select how the NTB obtains its IP address:

  • DHCP – Select if the NTB will obtain its IP address from a DHCP server on your network. If the NTB cannot find a DHCP server, it defaults to an IP address of 169.254.1.1.
  • Static – Select if you are specifying an IP address for the NTB. Enter it in the IP Address field. If you select this option, the NTB enables the Static Address Settings and Static DNS Settings fields.

Caution: If you are using a static address in combination with an LDAP security configuration, you must specify a valid DNS Nameserver. Failure to do so will make your NTB inaccessible.

DHCP Setting

  • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.

Static Address Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • IP Address – Enter the IP address for the NTB
  • Netmask – Specify the address range for the NTB subnet
  • Default Gateway – Enter the gateway IP address if the NTB uses one

Static DNS Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
  • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Configure Network Settings for WiFi

Use these options to manage the NTB connections to wireless networks.

The NTB will only connect to a wireless network if:

  • You have enabled the wireless interface on the NTB hardware
  • You have defined the wireless network settings. If you define multiple networks, you cannot specify which one the NTB will prefer
  • The wireless network is in range

Wireless has its own set of tabs and you use them as follows:

Enable/Disable
Select the Disabled or Enabled option depending on whether you want to use wireless or not. Click the save button to switch.

Defined Networks
Lists the networks you have already defined. Manage the networks using the buttons displayed next to each network:

  • Delete button – Click to delete this network from your list. If the NTB is currently connected to the network, clicking this button disconnects it
  • Edit – Click to change the network configuration. When complete, click the save button to update the details
  • Disable or enable – Displays according to the current setting for the network. Click to disable or enable whether you want the NTB to try connecting to this network
  • Connect – Click to connect to this network. The NTB will attempt to make the connection (if you have enabled wireless). This breaks any existing wireless connection. If you restart the NTB, it may not reconnect to the same network

Add New Network
Chose the network you want to use, complete the required information, and click the save and connect button:

  • Visible – Lists reachable wireless networks. Select the button next to the network you want to connect to. If the network requires a network password or key, enter it in the Key field
  • Other – Select if the network you want is not listed above. Enter the network SSID and select the correct Key Type option. If the network requires a network password or key, enter it in the Key field
  • DHCP Settings
    • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.
  • Static Address Settings
    • IP Address – Enter the IP address for the NTB
    • Netmask – Specify the address range for the NTB subnet
    • Default Gateway – Enter the gateway IP address if the NTB uses one
    • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
    • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What version software do I need on my ONELAN NTB?

The current version software that is supported for ONELAN Subscriber NTBs on embed are:

  • 9.3.7

If your NTB is running an older version of software, please try to upgrade the NTB software by downloading the software update packs from support.onelan.com

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my ONELAN media player to embed?

To connect an existing ONELAN media player to embed follow these steps:

  • Channels > Manage Subscription > Settings
  • Configure your channel settings as follows
    • Subscription poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Update from centre poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Channel server = Remote web site or FTP server
    • Channel subscription URL = https://app.embedsignage.com/channel/onelan
    • Tick “Append NTB Serial to Channel Subscription URL”
    • Authentication = No Authentication Required
    • Proxy = Use Proxy If Required (and if required make sure HTTP proxy settings have been configured on the NTB)
    • Error Retry Interval = 1 minute
    • File Transfer Allowed = Set as desired
  • Click “Apply”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own iOS device how do I set it to just show embed?

To run the embed application on your iOS device you can use an inbuilt feature on iOS called Guided Access which allows you to run a single application in Kiosk Mode. Please note this feature is only be available on iOS 6 or higher.

To enable Guided Access on your device, carry out the following steps:

  • Open “Settings”
  • Go to “General” > “Accessibility”
  • Scroll and select “Guided Access”
  • Turn Guided Access “ON”
  • Select “Set Passcode”
  • Enter a passcode (used to prevent users from leaving “Guided Access” mode)
  • Launch the embed app
  • Once it’s loaded, triple click on the home button to configure the Guided Access application settings
  • Configure the relevant settings:
    • Hardware Buttons
    • Sleep / Wake Button – enable this to stop people being able to use the home button to quit the app. Also puts into kiosk mode preventing the device from going to sleep
    • Volume Buttons – enable this feature to stop anyone changing the device volume. If you want audio on your tablet, predetermine the volume and then enable this feature to lock it
    • Touch – enable / disable the touch functionality of the tablet
    • Motion – Turn motion off to fix the device in landscape or portrait mode. Turn on motion to enable device rotation based on orientation
  • Click “start” to begin running embed with your configured settings
  • If you need to exit “Guided Access” mode, triple click the home button and enter your “Guided Access” passcode and then select “End”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own Android device, how can I lock it down to only show embed?

Consumer tablets do not allow users to run a single application in a secure way like our recommended commercial tablets. For consumer tablets to run a single application, the user would need to ‘root‘ their device manually and then download third party apps, such as Surelock, to run the embed application within. By doing this the user may encounter unknown issues with their device and void the manufacturer warranty. We do not accept any liability for damage or loss in performance to the users Android device should they wish to run it in this way.

If you would like to use an Android device with embed, for digital signage we strongly suggest you purchase one of the embed recommended commercial devices.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Where do files get stored on my device?

When content is downloaded to your Android or iOS device from embed, all files are stored in a folder called “embedsignage” on the device internal storage.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set proxy settings on my iDISPLAY Tablet?

If you need to set a proxy server settings for the iDisplay device, carry out the following steps in the network settings page:

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the “Proxy Settings” option set to None, select this and change to Manual. Scroll down and proceed to enter the Proxy Hostname, Proxy Port and any Bypass proxy domains, then click save.

If your proxy requires a username or password, please try inputting the proxy details in the following format:

user:pass@proxyserver

(e.g. if the proxy is 10.11.12.1, username is joe and password is blogs, then you would input joe:blogs@10.11.12.1)

If this does not work and / or you require proxy settings for a wired connection (RJ45 / Ethernet), please contact us.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set a static IP address for my iDISPLAY Tablet?

If you need to set a static IP address for the iDISPLAY device, carry out the following steps in the network settings page of the device:

WiFi Connection

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the IP Settings will be set to DHCP, select this and change to Static. Now you can scroll down and manually enter the static IP settings for the device including IP address, Gateway, Network Prefix Length, DNS 1 and DNS 2, then click save.

Ethernet Connection

For a wired connection via RJ45 / Ethernet, connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”. Next select “Static IP Settings” and then select “Use Static IP”. Continue to select and enter in the IP address, Gateway, Netmask, DNS1 and DNS2 then click save. Reboot the device with the internet connection cable connected.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my iDISPLAY to the internet?

To connect your iDISPLAY to your network you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page:

For a WiFi connection please choose the WiFi option and ensure it is set to “on”. Browse the relevant WiFi network you wish to connect to, select it and input the WiFi password, then save. You will now connect to the internet.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - WiFi Page

For a wired connection via RJ45 / Ethernet, turn off WiFi and then connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”.

Restart your device which should now be connected to the internet.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set up folders / groups of devices?

Select the device you wish to add to a folder / group by ticking the radio-box to the left of the device in the main list view:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Tick Device

Next click on the folder icon at the top of the device page, located above the left corner of the map:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder

Complete the “create folder” form and then save:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Create Folder

Your devices will now be added to the folder and you can view the folder in both the side bar and main list view on devices page. To see the devices within your folder, simply click into the folder:

Sidebar folder view
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Sidebar Folder View

Main list view
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Main List Folder View

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the number of devices I can add to my account?

There is no limit to the total number of devices you can add to an account, however each registered device requires a paid license.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I find my device resolution?

When a device is registered on embed the device native resolution is automatically show in the device overview as shown below:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution

It is also possible to see the device resolution by clicking the edit button on a device and viewing the device settings, as shown below:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - How To See Device Resolution - Device Details

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What devices are currently supported?

Below we have outlined the digital signage hardware device operating systems that embed signage is compatible with:

  • iOS (iPhone, iPad, iTouch – iOS6+)
  • Android (Tablet, Smartphone and Mini PC – Jelly Bean 4.2+)
  • ONELAN Digital Signage Media Players (V9.3.7+)
  • Samsung SOC SSP D & E Series Displays
  • Windows (Windows 7+)
  • Mac (10.7+ (32bit))
  • ChromeOS (v.32+)

To see a list of the various devices and their features visit our dedicated Devices pages.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I remove a device from my account?

Navigate to the device page and then there are two ways:

1) select one or multiple devices you wish to remove by checking the radio-box on the left side of the device name. Once selected click on the trash button at the top of the map.

2) Alternatively, find the device you wish to remove from the list and click on the trash button on the right hand side of the device listed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change my device map location?

To edit the location of a device, click the edit button on the device you wish to edit. In the device settings page, drag the pin marker within the map to the desired location and then click save device. Doing this will overwrite the IP Geolocation with new co-ordinates.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I register a device?

When you first connect your device to embed (either via subscription URL or App) you will be presented with a unique six digit registration number.

Log into your embed account and navigate to the devices page located on the left navigation menu.

embedsignage V3:

At the top left of the sidebar you will see a green “Add Device” button. Click on this and then enter the unique six digit registration number and then click “Register”. Your device will now be registered to your account and you can begin to publish content to it.

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Intel Compute Stick Setup Windows 8.1

First Boot Configuration Steps

  • Step 1. Select a Language – Country – Time Zone
  • Step 2. Give your PC a name
  • Step 3. Connect to your network
  • Step 4. Select yes for home or work networks
  • Step 5. Don’t set up Windows Update
  • Step 6. Turn Device drivers on
  • Step 7. Select Advanced Setup settings
  • Step 8. Turn Auto update off
  • Step 9. Turn Smart screen off
  • Step 10. Do not track on
  • Step 11. Turn off on all sharing settings
  • Step 12. Turn off online solutions and improvements
  • Step 13. When prompted for a Microsoft account either set one up, login or skip this step
  • Step 14. Turn off OneDrive
  • Step 15. Installing Apps and restarting will commence

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Turn off all notifications

  • Step 1. Go to control panel home
  • Step 2. Select ‘System and Security’
  • Step 3. Select ‘Action Center’
  • Step 4. One the left menu choose ‘Change Action Center Settings’
  • Step 5. Turn off all messages
  • Step 6. Click ‘Ok’
  • Step 7. On the left menu choose ‘Change Windows SmartScreen Settings’
  • Step 8. Select ‘Don’t do anything (turn off Windows SmartScreen)
  • Step 9. Click ‘Ok’
  • Step 10. On the left menu choose ‘Windows Update’
  • Step 11. On the left menu choose ‘Change settings’
  • Step 12. In the drop down for ‘Important Updates’ choose ‘Never check for updates (not recommended).
  • Step 13. Untick the boxes for ‘Recommended updates’ and ‘Microsoft Update’
  • Step 14. Click ‘Ok’
  • Step 15. Go back to System and Security page
  • Step 16. Select ‘Windows Firewall’
  • Step 17. On the left menu select ‘Turn Windows Firewall on or off’
  • Step 18. If not required, set Private Network Settings and Public Network Settings to ‘Turn off Windows Firewall’
  • Step 19. Click ‘Ok’
  • Step 20. If Firewall required, set Private Network Settings and Public Network Settings to ‘Turn on Firewall’
  • Step 21. Untick for both Private Network Settings and Public Network Settings for ‘Notify me when Windows Firewall blocks a new app’
  • Step 22. Click ‘Ok’
  • Step 23. In Control Panel Type ‘Notification’
  • Step 24. Select ‘Notification Area Icons’
  • Step 25. On each and every Icon option select ‘Hide Icon and Notifications’
  • Step 26. Click on ‘Turn system icons on or off’
  • Step 27. Turn off or on the icons you want to appear in the notification area of the taskbar.
  • Step 28. Click ‘Ok’ and then ‘Ok’ again
  • Step 29. In Control Panel go to ‘Clock, Location and Region’
  • Step 30. Select Date & Time
  • Step 31. Untick ‘ Notify me when the clock changes’
  • Step 32. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Power / Sleepmode

  • Step 1. Go to control panel home
  • Step 2. Select ‘System and Security’
  • Step 3. Select ‘Power Options’
  • Step 4. On the left menu, choose ‘Change when the computer sleeps’
  • Step 5. Set the drop down to ‘Never’
  • Step 6. Save Changes
  • Step 7. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Boot to Desktop

  • Step 1. In the Modern UI, type “taskbar.” Click on the result labeled “Taskbar and Navigation.” It should be the first one to appear on the list from the top.
  • Step 2. Click on the “Navigation” tab in the “Taskbar and Navigation properties” menu
  • Step 3. In the section labeled “Start screen,” check the boxes labeled “When I sign in or close all apps on a screen, go to the desktop instead of start,” and “Show my desktop background on Start.”
  • Step 4. Click “Apply” and “OK.”
  • Step 5. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Resolution Zoom Out

  • Step 1. On the desktop right click and select Screen Resolution
  • Step 2. Select ‘Make Text and other items larger or smaller’
  • Step 3. Tick ‘Let me choose one scaling level for all my displays’
  • Step 4. Select the ‘Smaller – 100%’ option
  • Step 5. Scroll down and Apply changes
  • Step 6. Sign out

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Hide Task Bar

  • Step 1. Right click on the Taskbar
  • Step 2. Select Properties
  • Step 3. Untick ‘Lock the taskbar’ and ‘Use small taskbar buttons’
  • Step 4. Tick ‘Auto-hide the taskbar’
  • Step 5. Untick ‘Show windows store apps on the taskbar’ and ‘Use peek to preview’ option
  • Step 6. Click ‘Ok’
  • Step 7. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Start-up Recovery

  • Step 1. Open finder and right click on Computer
  • Step 2. Select properties.
  • Step 3. Select Advanced tab
  • Step 4. Under Start-up and Recovery, click Settings
  • Step 5. Untick both boxes related to ‘Time to display OS and Recovery options’
  • Step 6. Under System Failure, tick ‘Automatically Restart’ option
  • Step 7. Click ‘Ok’ and ‘Ok’ again
  • Step 8. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Auto Boot App

  • Step 1. Install app to desktop
  • Step 2. Create shortcut a shortcut for the app
  • Step 3: Open C drive and go to:
    C:\\Users\***SelectDeviceUsername****\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Statup
  • Step 4. Paste the application shortcut here
  • Step 5. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Layouts

How do I save a layout?

Saving Layout Information

In the layout information page, where you input the layout information (layout name, resolution, orientation and template) you have the following options for saving:

  • Save & return to layouts – saves the layout details and returns back to the main layouts overview page
  • Save & Continue to builder – saves the layout information and takes you into the layout builder to begin adding content

Saving in the Layout Builder

In the layout builder, you will see the button that says “Save Change” click this and then you are given three options to choose:

  1. Save & Preview – this will save your current layout and take you to a preview area where you can switch between the available resolutions and orientations to see your layout as it would display on that screen
  2. Save & Return – this will save your current layout and take you to the layouts page on embed
  3. Save Only – this will save your current layout and remain on the layout builder

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a touch event?

Touch events are added to zones within a layout. To edit a touch event already added to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a section for Touch Events and here you’ll see all the touch events that have been added to that zone.

To edit a touch event, change the settings already listed for the relevant touch event and save the layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a Touch Event?

Touch events are added to zones within a layout. To delete a touch event already added to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a section for Touch Events and here you’ll see all the touch events that have been added to that zone.

To delete a touch event from the zone, click the red “X” button next to the touch event you wish to remove.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add touch events?

Touch events are added to zones within a layout. To add a touch event to a zone find the relevant zone you wish to add touch to and then click on the blue “edit” button (pencil icon). Next click on the “settings” tab from the secondary tab menu. At the bottom of the zone settings you will see a button for Touch Events, click on the green “+” button next to this and you will then be presented with configurable settings for touch:

Action

This is where you can specify what will happen when the zone is touched, choose from:

  • Move to page – when the zone is pressed, move to a specific page within the layout
  • Show zone – when the zone is pressed, a specified zone will be shown
  • Hide zone – when the zone is pressed, a specified zone will be hidden
  • Record Analytics – when the zone is pressed, an analytic report will be sent to your reporting dashboard

Target

This is where you specify what the chosen touch action will be applied to, for example:

  • Move to page Target – choose from a drop down list of pages within the layout
  • Show zone Target – choose which zone within the page will be shown
  • Hide zone Target – choose which zone within the page will be hidden
  • Record Analytics Target – enter a name for the analytic report that will be sent back to the reporting dashboard

Delete

This will allow you to remove a touch event applied to that zone.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the number of pages I can add to a layout?

There is no limit to the number of pages you can add to a layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a page?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the page(s) within the layout.

On the page you wish to delete, click on the “X” button and this will delete that page from your layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit page settings?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the page(s) within the layout.

On the page you wish to edit, click on the “settings” button (cog icon) and this will show the settings for that page. Within this settings page, you are able to configure the following:

General Settings

  • Name – specify / edit the page name

Background

  • Colour – specify a colour for the background of the page (Default: transparent will add no colour to the page)
  • Image – browse the media library and select an image for the background of the page
  • Repeat – select if the background image chosen should repeat on the page or not

Transitions

  • Type – Choose from None, Slide, Drop, Fade or Fold. This is a transition in effect applied to the page

NOTE: Transition on pages is only applicable to interactive touch layouts.

Timeouts

  • Time – determine what happens to that page after a specified time period. Click the field to manually enter the number of seconds for the timeout or use the slider to increase / decrease the timeout up to a maximum of 60 seconds. NOTE: When timeout is set to zero, no action will be applied
  • Action – determine what happens when the timeout period is reached
  • Target – determine what the action will be applied to i.e. specify the page to activate after timeout

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new page?

In the layout builder, you will see a section between the top header (orientation, resolution, save button etc) and the layout view. In this section you will see the pages within the layout.

To add a new page, click the “+ New Page” button, enter a name for the page then click “Add Page”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete content from a zone?

In the layout builder, find the zone you wish to delete content from and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and you will see a list of content that is inserted into that zone. Find the one(s) you wish to delete and then click the red “X” button next to it. You will be prompted to confirm the delete action, once confirmed your item will be removed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add content to a zone?

In the layout builder, find the zone you wish to add content to and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and then click the green “Insert Content” button. A pop up box will appear and you will see the option to add various media formats into the zone:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the zone.

HTML / Webpage

Input a webpage URL to display and then insert into the zone.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new zone.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the zone.

Media item

Browse your media library, select an item and insert this into the zone. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the zone.

You can add multiple content types into one zone and create a playlist.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a border to a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then under the section for “Border” you will see three configurable fields:

  1. Size – choose the pixel size of the border to be added to the zone. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size
  2. Colour – choose the colour of the border around the zone. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size
  3. Radius – choose the pixel radius to be added to the zone to create rounded edges. Click into the zone and either manually enter a numerical pixel value or use the slider to increase / decrease the border size

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the background of a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then under the section for “Background” you will see three configurable fields. (NOTE: Choosing a background image for a zone will override the background colour, if selected)

The three configurable fields are:

  1. Colour – default is set to transparent. Click into the zone and use the colour picker to select a background colour for the zone. choose a colour from the colour picker for the background of the zone. In the colour picker you can also manually input either RGB, HSB or HEX colour codes and choose from your previously saved swatches
  2. Image – click into the image field and browse your media library. Select an image from the library and this will become your zone background image
  3. Repeat – if you choose an image for the background of a zone you can select whether it should be repeated or not

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the position of a zone?

In the layout builder, there are two ways to change the position a zone.

1. Drag the zone to size

To move a zone, move your mouse cursor to the centre of the zone, click and hold it and then move the zone to the desired position within layout, then release.

2. Use the zone setting sliders

When you have added your zone, click on the blue “edit” button (pencil icon), then select the “settings” tab from the secondary tab menu. Here you will see three configurable fields (left, top and rotation) under “Position”. To change the position, either manually input a numerical pixel size for the left and top offset and a numerical degree figure for the rotation or click into the relevant field and use the slider to increase / decrease the offset or rotation.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the size of a zone?

In the layout builder, there are two ways to change the size of a zone:

1. Drag the zone to size

When you have added a zone to the layout, the zone will appear on the layout with white corner markers. To resize, simple click and hold on one of the white corner markers and drag it to the desired size, then release.

2. Use the zone setting sliders

When you have added your zone, click on the blue “edit” button (pencil icon), then select the “settings” tab from the secondary tab menu. Here you will see two configurable fields (width and height) under “Dimensions”. To change the size, either manually input a numerical pixel size for the width and height or click into the fields and use the slider to increase / decrease the zone size.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I rename a zone?

In the layout builder, find the zone you wish to edit and then click the blue “edit” button (pencil icon). In the secondary tab menu choose “settings”, then the first option you can configure is the Name under “General Settings”. Type the new name for the zone and this will automatically save the new zone name.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit zone settings?

To change the settings of a zone, click on the blue “edit” button (pencil icon) and then choose “settings” from the secondary tab menu. Here you will be presented with a range of settings you can use to configure the zone:

General Settings

  • Name – edit the name of the zone

Dimensions

  • Width – specify the width of the zone
  • Height – specify the heigh of the zone

Position

  • Left – specify the distance from the left side of the layout the zone will be positioned
  • Top – specify the distance from the top of the layout the zone will be positioned
  • Rotation – specify the angle the zone will be positioned (0° to 360°)

Background

  • Colour – specify a colour for the background of the zone
  • Image – select an image for the background of the zone
  • Repeat – select if the background image should repeat in the zone or not

Border

  • Size – specify the size of a border to be added to the zone. (Default: zero will add no border to the zone)
  • Colour – specify the colour of the border for the zone
  • Radius – specify the radius of the border corners

Touch Events

  • Add – add a touch event to the zone
  • Action – specify what you want to happen when the zone is touched
  • Target – specify what the touch event will be applied to i.e. new page, another zone etc
  • Delete – delete the touch event from the zone

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change the order / layer of zones in a layout?

To change the order of zones, click and hold the relevant zone you want to move, drag it to the new desired new order / layer and then release.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a zone?

In the layout builder, select the relevant page you wish to delete a zone from, then on the left side bar, click on the “Zones” tab. Here you will see the list of zones on that page. Find the one you wish to delete and click on the red “X”. This will delete the zone.

NOTE: Deleting a zone will remove the zone from all resolution and orientation designs within the layout.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new zone?

In the layout builder, select the relevant page you wish to add a zone to, then on the left side bar, click on the “Zones” tab. Here you will see the “New Zone” green button at the top. Click “New Zone”, give the zone a name and then select “Add Zone”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete a layout?

Navigate to the layout page and on the layout you wish to delete, click the “Trash” icon on the right side of the screen. You will be prompted to confirm the deletion and if you confirm, the layout will be moved to trash.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add another orientation to a layout I’ve already created?

To add another orientation to an existing layout, navigate to the layout page and then edit the layout you want to amend.

In the orientation section, select the new orientation you wish to add then click “Save & Continue to builder”.

In the layout builder, select the new orientation you have just added and structure the content as appropriate, then save your layout.

For more information see:
How do I create a layout for multiple resolutions?

How do I create a layout for portrait and landscape displays?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a layout for Portrait and Landscape displays?

When creating a new layout, you have an option to select which orientation(s) you would like to include on the layout. Select the orientation(s) you wish to create a layout for by clicking on the button. You can select either landscape, portrait or both. You will know they are selected when they are highlighted in green.

Once you have selected the orientations you would like, click on “Save & continue to layout builder” to begin editing your layout content.

When in the layout builder, you will need to populate the layout for the orientation(s) you have specified. At the top of the page, select the orientation and then structure you content to display correctly for this orientation, then save.

NOTE: If you are designing a layout for multiple resolutions and both portrait and landscape, you will need to structure content for both orientations for all resolutions for example 1920×1080 landscape, 1920×1080 portrait and so on.

For more information see: How do I create a layout for multiple resolutions?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add another resolution to a layout I’ve already created?

To add more resolutions to an existing layout, navigate to the layout page and then edit the layout you want to amend.

In the resolution section, select the new resolution you wish to add or click “Add Resolution” to manually input a custom resolution. Click “Save & Continue to builder”.

In the layout builder, select the new resolution you have just added and structure the content as appropriate, then save your layout.

For more information see: How do I create a layout for multiple resolutions.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I preview my layout?

In the layout builder, you will see the button that says “Save Change” click this and then you are given three options to choose:

  1. Save & Preview – this will save your current layout and take you to a preview area where you can switch between the available resolutions and orientations to see your layout as it would display on that screen
  2. Save & Return – this will save your current layout and take you to the layouts page on embed
  3. Save Only – this will save your current layout and remain on the layout builder

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I create a layout for multiple resolutions?

Navigate to the layouts page and create a new layout.

When setting the device layout settings, select the resolutions you wish to create the layout for and manually add any additional ones not listed by selection “Add Resolution”. Click “Save & continue to layout builder” to begin editing your layout content.

In the layout builder along the top bar you will see a section that says which layout your are designing, what orientation and which resolution. Add your content as desired to the currently selected resolution and then once happy with the design, switch to another resolution. You will see all of your content is on the new resolution but requires optimisation. Continue to structure each resolution design until you are happy and then save.

Now when you publish your layout (designed for multiple resolutions) to various devices, the native resolution of the device will show the relevant version of your layout.

NOTE: If you are designing a layout for multiple resolutions and both portrait and landscape, you will need to structure content for both orientations for all resolutions for example 1920×1080 landscape, 1920×1080 portrait and so on.

For more information see: How do I create a layout for Portrait and Landscape displays?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How many layouts can I create?

There is no limit to the number of layouts you can create, however layouts do take up small amounts of storage space. Every embed account is provided with 5GB of free storage space and additional storage can be added at any time.

For more information on storage, see: How much storage do I have on my account?

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit a layout I’ve already created?

Click on the layout section of embed and then you will see a list of all the layouts you have created on your account. To edit, either click on the title of the layout you wish to edit or select the edit icon on the right side of the screen directly next to the “X” delete button.

Now you are into the layout, you can edit the layout fundamentals including layout name, resolutions, orientations and / or template. Next, click on either “save & return to layouts” to return to the main layouts list or “save & Continue to builder” if you wish to edit the layout design.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new layout?

Click on the layout tab on the left toolbar and then on the layouts page you will see a green “add new” button at the top left of the page; click the “add new button”.

Complete the following information:

  • Layout Name – give your layout a name
  • Resolutions – if you have added devices to your account, you will see the available device resolutions available where you can select the ones you wish to make a layout for. There is also an option to “Add Resolutions” so you can manually input a resolution for your layout. You can select multiple resolutions for your layout
  • Orientations – select landscape, portrait or both
  • Template – select a template to begin building your layout or select “blank” to start from scratch
  • Save – Save & return to layouts if you wish to not design your layout just yet or Save & Continue to builder if you wish to begin building your layout

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a zone?

A zone is a specified area within a layout that you can add content to. There is no limit to the number of zones you can have in a layout and they can be arranged, resized and repositioned in any order you wish.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

MacOS

How do I use Flash for Windows and Mac?

To ensure Flash websites display within the website widget on your Windows or Mac device, you need to ensure that Flash is installed on the device.

There is a specific version of Flash that is required on the device, which you can download from this website: Download PPAPI Flash here.

Follow these simple steps to get the PPAPI Flash version installed:

  1. Select operating system.
  2. Choose PPAPI version of Flash.
  3. Make sure its the PPAPI version has installed.
  4. Reboot your device
  5. Relaunch the application
  6. Flash will now work inside the website widget.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Media

File Size Recommendations

Speed of delivery and device performance are influenced by the size of the content within the layouts for playback. As such we have outlined a few file size recommendations below to help you get the best from your signage:

Images:
Ideal maximum size is 600kbs. Render the image at the same pixel dimensions as the zone you are placing the content in for example 1920x1080px. Render the image at 72 dpi resolution (digital quality) and when using photoshop, please use ‘Save for Web’ and use ‘High’ or ‘Very High’ .jpg or PNG-24 for transparent images.

Movies:
File size will depend on length of video however we would recommend rendering any video as an .mp4 and encoded using H.264 to reduced the file size as much as possible. Maximum upload file size on embedsignage.com is 150mb.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete content from a zone?

In the layout builder, find the zone you wish to delete content from and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and you will see a list of content that is inserted into that zone. Find the one(s) you wish to delete and then click the red “X” button next to it. You will be prompted to confirm the delete action, once confirmed your item will be removed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add content to a zone?

In the layout builder, find the zone you wish to add content to and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and then click the green “Insert Content” button. A pop up box will appear and you will see the option to add various media formats into the zone:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the zone.

HTML / Webpage

Input a webpage URL to display and then insert into the zone.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new zone.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the zone.

Media item

Browse your media library, select an item and insert this into the zone. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the zone.

You can add multiple content types into one zone and create a playlist.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Is there a limit to the amount of media I can upload?

Every embed account comes with 10GB free storage. If you require additional storage, you can add as much as you need to your account on the settings page. Monthly charges of £0.14 per additional GB, apply:

Example total storage costs:

10GB = Free
25GB (includes 10GB free) = Additional £2.80 per month
50GB (includes 10GB free) = Additional £6.30 per month

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I set up folders / groups of media?

embedsignage V3:

Select the media you wish to add to a folder / group by ticking the radio-box to the left of the device in the main list view:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder -Select Media

Next click on the folder icon at the top of the device page, located above the left corner of the map:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  Create Folder

Complete the “create folder” form and then save:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add To Folder - Create Folder

Your media will now be added to the folder and you can view the folder in both the side bar and main list view on media page. To see the media within your folder, simply click into the folder:

Sidebar folder view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - Side Bar View

Main list view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - List View

In-folder view:
embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Add Media To Folder  - In Folder View

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What media formats can I upload to embed?

The following media formats can be uploaded to your embed account:

Images (.jpg, .png, .gif), Movies (.mp4, .flv, .mov), HTML (.html), Fonts (.ttf, .opf)

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add media content to my account?

embedsignage V3:

To upload single or multiple pieces of media content to your embed account, click on the Media tab on the left navigation menu. Here you will see at the top left of the page a section that says “Drag & Drop”. This is where you can drag and drop media (note: this does not work in Internet Explorer) to upload.

Alternatively, if you click on the “Drag & Drop” section you can then browse your computer to find the files you wish to upload, select and upload.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Upload Media Files

embedsignage V4 – watch the video:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

ONELAN

Payment & Billing

How can I buy licenses?

Licenses are purchased through a global network of resellers. Pricing is available for various territories and can be found on our Pricing page.

Once you’re ready to place an order, contact us and we will put you in touch with a reseller in your territory to process your payment and license request.

Some resellers offer Monthly payment packages for licenses – if you require monthly license payments rather than annual, please specify this when contacting us.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Playlist

How do I create a playlist?

There are two types of playlist:

  1. Global Playlist – a playlist that is created before being added to a zone and can be used in multiple layouts
  2. Zone Playlist – a playlist that is specific to a zone within a specific layout

Creating a Global Playlist

Navigate to the Playlist tab on the left navigation menu then select the green “Add New” button at the top left of the page. Enter a name for your playlist so you can easily identify it and then click on the green “Add New Item” button to begin adding content to your playlist.

You can choose from the following media items to add to your playlist:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the playlist.

HTML / Webpage

Input a webpage URL to display and then insert into the playlist.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new playlist.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the playlist.

Media item

Browse your media library, select an item and insert this into the playlist. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the playlist.

Once you have added your content items, you can then click on the blue cog button next to each item to configure the following:

  • content fit – choose how the content fits within the zone
  • duration – specify how long that item plays for
  • animation type – which determines how that content item transitions into the zone
  • animation speed – which controls the speed at which the animation takes to complete

If you wish to reorder the items within the playlist, simply click and hold on the item you wish to relocate, drag that item to the new desired order and the release.

Creating a Zone Playlist

Within a zone of layout you can add content to the zone directly to create a playlist of content. In exactly the same way as the Global Playlist options above you can choose the exact content types, content settings, playlist configuration settings and reorder your playlist for that zone.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I delete content from a zone?

In the layout builder, find the zone you wish to delete content from and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and you will see a list of content that is inserted into that zone. Find the one(s) you wish to delete and then click the red “X” button next to it. You will be prompted to confirm the delete action, once confirmed your item will be removed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add content to a zone?

In the layout builder, find the zone you wish to add content to and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and then click the green “Insert Content” button. A pop up box will appear and you will see the option to add various media formats into the zone:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the zone.

HTML / Webpage

Input a webpage URL to display and then insert into the zone.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new zone.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the zone.

Media item

Browse your media library, select an item and insert this into the zone. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the zone.

You can add multiple content types into one zone and create a playlist.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Plugins & Widgets

How do I delete content from a zone?

In the layout builder, find the zone you wish to delete content from and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and you will see a list of content that is inserted into that zone. Find the one(s) you wish to delete and then click the red “X” button next to it. You will be prompted to confirm the delete action, once confirmed your item will be removed.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add content to a zone?

In the layout builder, find the zone you wish to add content to and then click the blue “edit” button (pencil icon). Make sure you are on the “Content” tab in the secondary tab menu and then click the green “Insert Content” button. A pop up box will appear and you will see the option to add various media formats into the zone:

Widget

Browse the selection of widgets available on your embed account and use the one you would like. Each widget will have it’s own set of configurable settings that may be required to be set before inserting the widget into the zone.

HTML / Webpage

Input a webpage URL to display and then insert into the zone.

Playlist

Browse the already configured Global playlists on your embed account. Select and insert the playlist you wish to add your new zone.

Text & Tables

Enter text and table content in the WYSIWYG text editor. Manually style your text and then insert into the zone.

Media item

Browse your media library, select an item and insert this into the zone. If you have not already uploaded your media item to your embed account, drag and drop the item into the “drag & drop” section or click on “drag & drop” to open your computer finder. Once you’ve uploaded the media, select it and insert into the zone.

You can add multiple content types into one zone and create a playlist.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Resellers

How do I become a reseller?

The embed reseller partner program is designed for professional agencies, distributors and integrators.

To become a reseller you will need to complete a small form with some basic information for us to vet your business, on our become a reseller page.

Once we have reviewed your information and made a decision on your application, you will be notified via the email provided and given further details on your reseller account, pricing and support.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Samsung Smart Signage Platform

How to update the SSSP application

If you are running a Samsung Smart Signage Platform (SSSP) D or E series display and want to update to the latest version of application, you can do so by following these steps:

  • Ensure the device is online (check this by pressing on the remote ‘Menu’ > ‘Network’ > ‘Network Status’)
  • With a working network connection press the ‘Home’ button
  • You will be presented with a menu page with ‘URL Launcher’ as an option, please select the URL Launcher
  • This will begin to download the latest application and show on screen ‘Updating URL launcher’
  • If you do not see this ‘Updating’ message flash up, please turn the screen off at the mains for 10-15 seconds, then back on and wait for content to load and try again

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to run the embed signage Samsung Smart Signage Platform (SSSP) Troubleshooter

If you are experiencing issues with your Samsung Smart Signage Platform D or E Series display and have been advised by the support team to run the SSSP troubleshooter, please follow these steps:

  • With the remote, press ‘Home’
  • Select ‘change URL’
  • Input: https://app.embedsignage.com/channel/samsung/R
  • Select ‘URL Launcher’
  • This will now launch the troubleshooter to fix any issues
  • Once completed, press ‘Home’
  • Select ‘change URL’
  • Input your desired orientation URL, as before: embedsignage.com/support/#faq-943
  • Select ‘URL Launcher’

This will now download the last published content from your account and show on the screen.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Setting up your Samsung Smart Signage Platform (SSSP) D or E Series

Set up for SSSP E Series Display:

Step 1: English
Step 2: Select Landscape or Portrait as desired
Step 3: Select Off (Recommended)
Step 4: Choose either Wired or WiFi connection options
Step 5: Set the Date and Time > select Next
Step 6: Choose URL Launcher then enter a URL from below for the desired orientation:
Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr
Step 7: Set an optional name for your device
Step 8: Select ok once set up is complete

Set up for SSSP D Series Display:

Step 1: English
Step 2: Select Landscape or Portrait as desired
Step 3: Select Off (Recommended)
Step 4: Choose either Wired or WiFi connection options
Step 5: Set the Date and Time > select Next
Step 6: Choose URL Launcher then enter a URL from below for the desired orientation:
Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr
Step 7: Select ok once set up is complete

Before launching on either D or E Series Samsung Smart Signage Platform Displays, carry out these steps:

When the URL launcher menu screen appears, please press the ‘Menu’ button on your remote and follow these simple steps:
• System > Power Control > Auto Power On set to On
• System > Power Control > Max Power Saving set to Off
• System > Power Control > Standby Control set to Off
• System > Power Control > Network Standby set to On

If using the SSSP source input widget (HDMI into a zone for example). You must ensure that the following settings are applied to the source of the screen.

Press ‘Exit’ on the remote, then select the source (i.e. HDMI) press ‘Menu’ and apply these settings
• System > Power Control > Auto Power On set to On
• System > Power Control > Max Power Saving set to Off
• System > Power Control > Standby Control set to Off

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Connect a Samsung Smart Signage Platform (SSSP) D & E Series to embed signage

Connect Samsung Smart Signage Platform (SSSP) D & E series to by configuring the URL Launcher to any of the following:

Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr

For full detailed Step by Step SSSP setup guide, see this post: Setting up your Samsung Smart Signage Platform (SSSP) D or E Series

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Settings

How do I add a new font?

To upload a new font to your embed account, navigate to the “Settings” tab on the left navigation menu. Under the section where it says “Fonts” drag and drop your .otf or .tff file and embed will automatically upload this to your account to use. If the drag & drop functionality does work in your browser, please click on the “Upload fonts” area and this will pull up your computers file finder for you to browse and select the relevant font files.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Supported Devices

Why is my video not playing?

If your video is not playing on a device, it could be due to one the following reasons:

  1. You are using an Android device – video playback for Android is not supported
  2. Conditional Play is set on the playlist item – setting conditional play is a great way to schedule content by day, time, date or temperature threshold. If the conditions set for the playliste item are not met, the video will not play
  3. The timing for the video in the playlist is set to zero
  4. Conditional tags are set – playlists can be made of Dynamic Media (dynamically populate playlist content based on tagging media items). It is also possible to ‘only show’ or ‘exclude’ media with specified tags for a specific device. Ensure the tags match / are set up the way you intend the video to play

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Checking Device showing after Windows app update

If you have recently updated your Windows application and upon relaunching the load screen stays on ‘Checking Device’ status constantly, please carry out the below steps:

  1. Navigate to C:\\Users\***SelectDeviceUsername****\AppData\Local
  2. Delete the folder called ‘embed’ or ‘embed signage’
  3. Reboot your device
  4. Relaunch the application

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I use Flash for Windows and Mac?

To ensure Flash websites display within the website widget on your Windows or Mac device, you need to ensure that Flash is installed on the device.

There is a specific version of Flash that is required on the device, which you can download from this website: Download PPAPI Flash here.

Follow these simple steps to get the PPAPI Flash version installed:

  1. Select operating system.
  2. Choose PPAPI version of Flash.
  3. Make sure its the PPAPI version has installed.
  4. Reboot your device
  5. Relaunch the application
  6. Flash will now work inside the website widget.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to update the SSSP application

If you are running a Samsung Smart Signage Platform (SSSP) D or E series display and want to update to the latest version of application, you can do so by following these steps:

  • Ensure the device is online (check this by pressing on the remote ‘Menu’ > ‘Network’ > ‘Network Status’)
  • With a working network connection press the ‘Home’ button
  • You will be presented with a menu page with ‘URL Launcher’ as an option, please select the URL Launcher
  • This will begin to download the latest application and show on screen ‘Updating URL launcher’
  • If you do not see this ‘Updating’ message flash up, please turn the screen off at the mains for 10-15 seconds, then back on and wait for content to load and try again

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to Bypass Kiosk Mode for Chrome OS

If you need to get back into a Chrome device configured to run in Kiosk Mode follow these steps:

  • Boot the device
  • Before the app loads you will get a white screen with the embed signage logo. At this point you need to press ( Ctl + Alt + S ).
  • This will take you to the login screen where you can login to the Chrome device as normal

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to Setup a Chrome Device in Kiosk Mode with embed signage

How to setup your Chrome device with (Non-Managed).

  1. If you’re using a device that has previously been setup you will need to do a factory reset on the device. This will clear any data stored on the device. You can find some information on how to do that here: https://support.google.com/chrome/a/answer/1360642?hl=en. If the device is fresh out of the box and not yet been used you will not need to do this.
  2. Power on the device and configure the keyboard layout, network settings and location and finally the login screen. DO NOT LOGIN YET.
  3. Before logging in press ( Ctl + Alt + K ). This will open the Enable Kiosk Mode window. Make sure you select Enable in the box as this will allow the app to run in kiosk mode.
  4. Now login to the device with a Google account.
  5. Once logged in open the Chrome Browser and open a new tab. Enter in the URL address bar “chrome://extensions” and press Enter.
  6. Make sure Developer Mode has been selected by clicking the check box next to “Developer Mode”
  7. Click Manage Kiosk applications. A new window will open. Copy and paste the application ID which is jaalfepaghgkfgimnijcdmhceiicommp into the Add Kiosk Application input. Now choose “Add” > this will install the application.
  8. Now if you want the application to auto launch, select the app and click the button that says “Set To Auto Launch”.
  9. You can now sign out or reboot the device. On boot you will receive a prompt on screen requesting permission to autostart the application. Click confirm.

How to setup your Chrome device with (Managed)

To setup your device with embed signage in managed mode please see Google’s instructions here https://support.google.com/chrome/a/answer/1375678#kiosk .

You will need the app ID jaalfepaghgkfgimnijcdmhceiicommp .

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to run the embed signage Samsung Smart Signage Platform (SSSP) Troubleshooter

If you are experiencing issues with your Samsung Smart Signage Platform D or E Series display and have been advised by the support team to run the SSSP troubleshooter, please follow these steps:

  • With the remote, press ‘Home’
  • Select ‘change URL’
  • Input: https://app.embedsignage.com/channel/samsung/R
  • Select ‘URL Launcher’
  • This will now launch the troubleshooter to fix any issues
  • Once completed, press ‘Home’
  • Select ‘change URL’
  • Input your desired orientation URL, as before: embedsignage.com/support/#faq-943
  • Select ‘URL Launcher’

This will now download the last published content from your account and show on the screen.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Setting up your Samsung Smart Signage Platform (SSSP) D or E Series

Set up for SSSP E Series Display:

Step 1: English
Step 2: Select Landscape or Portrait as desired
Step 3: Select Off (Recommended)
Step 4: Choose either Wired or WiFi connection options
Step 5: Set the Date and Time > select Next
Step 6: Choose URL Launcher then enter a URL from below for the desired orientation:
Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr
Step 7: Set an optional name for your device
Step 8: Select ok once set up is complete

Set up for SSSP D Series Display:

Step 1: English
Step 2: Select Landscape or Portrait as desired
Step 3: Select Off (Recommended)
Step 4: Choose either Wired or WiFi connection options
Step 5: Set the Date and Time > select Next
Step 6: Choose URL Launcher then enter a URL from below for the desired orientation:
Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr
Step 7: Select ok once set up is complete

Before launching on either D or E Series Samsung Smart Signage Platform Displays, carry out these steps:

When the URL launcher menu screen appears, please press the ‘Menu’ button on your remote and follow these simple steps:
• System > Power Control > Auto Power On set to On
• System > Power Control > Max Power Saving set to Off
• System > Power Control > Standby Control set to Off
• System > Power Control > Network Standby set to On

If using the SSSP source input widget (HDMI into a zone for example). You must ensure that the following settings are applied to the source of the screen.

Press ‘Exit’ on the remote, then select the source (i.e. HDMI) press ‘Menu’ and apply these settings
• System > Power Control > Auto Power On set to On
• System > Power Control > Max Power Saving set to Off
• System > Power Control > Standby Control set to Off

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

First Boot Configuration Steps

  • Step 1. Select a Language – Country – Time Zone
  • Step 2. Give your PC a name
  • Step 3. Connect to your network
  • Step 4. Select yes for home or work networks
  • Step 5. Don’t set up Windows Update
  • Step 6. Turn Device drivers on
  • Step 7. Select Advanced Setup settings
  • Step 8. Turn Auto update off
  • Step 9. Turn Smart screen off
  • Step 10. Do not track on
  • Step 11. Turn off on all sharing settings
  • Step 12. Turn off online solutions and improvements
  • Step 13. When prompted for a Microsoft account either set one up, login or skip this step
  • Step 14. Turn off OneDrive
  • Step 15. Installing Apps and restarting will commence

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Turn off all notifications

  • Step 1. Go to control panel home
  • Step 2. Select ‘System and Security’
  • Step 3. Select ‘Action Center’
  • Step 4. One the left menu choose ‘Change Action Center Settings’
  • Step 5. Turn off all messages
  • Step 6. Click ‘Ok’
  • Step 7. On the left menu choose ‘Change Windows SmartScreen Settings’
  • Step 8. Select ‘Don’t do anything (turn off Windows SmartScreen)
  • Step 9. Click ‘Ok’
  • Step 10. On the left menu choose ‘Windows Update’
  • Step 11. On the left menu choose ‘Change settings’
  • Step 12. In the drop down for ‘Important Updates’ choose ‘Never check for updates (not recommended).
  • Step 13. Untick the boxes for ‘Recommended updates’ and ‘Microsoft Update’
  • Step 14. Click ‘Ok’
  • Step 15. Go back to System and Security page
  • Step 16. Select ‘Windows Firewall’
  • Step 17. On the left menu select ‘Turn Windows Firewall on or off’
  • Step 18. If not required, set Private Network Settings and Public Network Settings to ‘Turn off Windows Firewall’
  • Step 19. Click ‘Ok’
  • Step 20. If Firewall required, set Private Network Settings and Public Network Settings to ‘Turn on Firewall’
  • Step 21. Untick for both Private Network Settings and Public Network Settings for ‘Notify me when Windows Firewall blocks a new app’
  • Step 22. Click ‘Ok’
  • Step 23. In Control Panel Type ‘Notification’
  • Step 24. Select ‘Notification Area Icons’
  • Step 25. On each and every Icon option select ‘Hide Icon and Notifications’
  • Step 26. Click on ‘Turn system icons on or off’
  • Step 27. Turn off or on the icons you want to appear in the notification area of the taskbar.
  • Step 28. Click ‘Ok’ and then ‘Ok’ again
  • Step 29. In Control Panel go to ‘Clock, Location and Region’
  • Step 30. Select Date & Time
  • Step 31. Untick ‘ Notify me when the clock changes’
  • Step 32. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Power / Sleepmode

  • Step 1. Go to control panel home
  • Step 2. Select ‘System and Security’
  • Step 3. Select ‘Power Options’
  • Step 4. On the left menu, choose ‘Change when the computer sleeps’
  • Step 5. Set the drop down to ‘Never’
  • Step 6. Save Changes
  • Step 7. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Boot to Desktop

  • Step 1. In the Modern UI, type “taskbar.” Click on the result labeled “Taskbar and Navigation.” It should be the first one to appear on the list from the top.
  • Step 2. Click on the “Navigation” tab in the “Taskbar and Navigation properties” menu
  • Step 3. In the section labeled “Start screen,” check the boxes labeled “When I sign in or close all apps on a screen, go to the desktop instead of start,” and “Show my desktop background on Start.”
  • Step 4. Click “Apply” and “OK.”
  • Step 5. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Resolution Zoom Out

  • Step 1. On the desktop right click and select Screen Resolution
  • Step 2. Select ‘Make Text and other items larger or smaller’
  • Step 3. Tick ‘Let me choose one scaling level for all my displays’
  • Step 4. Select the ‘Smaller – 100%’ option
  • Step 5. Scroll down and Apply changes
  • Step 6. Sign out

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Hide Task Bar

  • Step 1. Right click on the Taskbar
  • Step 2. Select Properties
  • Step 3. Untick ‘Lock the taskbar’ and ‘Use small taskbar buttons’
  • Step 4. Tick ‘Auto-hide the taskbar’
  • Step 5. Untick ‘Show windows store apps on the taskbar’ and ‘Use peek to preview’ option
  • Step 6. Click ‘Ok’
  • Step 7. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Start-up Recovery

  • Step 1. Open finder and right click on Computer
  • Step 2. Select properties.
  • Step 3. Select Advanced tab
  • Step 4. Under Start-up and Recovery, click Settings
  • Step 5. Untick both boxes related to ‘Time to display OS and Recovery options’
  • Step 6. Under System Failure, tick ‘Automatically Restart’ option
  • Step 7. Click ‘Ok’ and ‘Ok’ again
  • Step 8. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Auto Boot App

  • Step 1. Install app to desktop
  • Step 2. Create shortcut a shortcut for the app
  • Step 3: Open C drive and go to:
    C:\\Users\***SelectDeviceUsername****\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Statup
  • Step 4. Paste the application shortcut here
  • Step 5. Restart

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Connect a Samsung Smart Signage Platform (SSSP) D & E Series to embed signage

Connect Samsung Smart Signage Platform (SSSP) D & E series to by configuring the URL Launcher to any of the following:

Landscape: embed.cloud
Portrait: embed.cloud/p
Portrait reverse: embed.cloud/pr
Landscape reverse: embed.cloud/lr

For full detailed Step by Step SSSP setup guide, see this post: Setting up your Samsung Smart Signage Platform (SSSP) D or E Series

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I check the time and date settings on my iDISPLAY tablet?

To check the time and date settings on your iDISPLAY tablet you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page.

Under the left navigation menu you will see a section for “System”. In this section there is an option for “Date & Time”, click this.

By default “Automatic date & time” and “Automatic time zone” will be ticked. Below these options you will see the current date and time for the device in greyed out. Compare this time and date to real world time and date to ensure they match. If they do not match carry out the following steps:

  • Untick “Automatic date & time” and “Automatic time zone”
  • Click on “Select time zone” then select the correct time zone relevant to your device location
  • Now check that they listed date and time are correct, if not select “Set Date” and configure the correct date. Then select “Set time” and configure the correct time.
  • Double check all the time and date settings are correct and then reboot your device

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - iDISPLAY Date and Time settings

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I configure my ONELAN NTB network settings?

Step 1: Access the NTB

By default ONELAN Subscriber NTBs are supplied as DHCP. This means that you can plug the device directly into a live internet port and it will automatically assign an IP address or directly connect to a computer. Follow these steps for either connection type:

Connect via Live Network Port

  • Connect an ethernet cable to a live network point and the other end into the RJ45 port on the NTB
  • Power up the NTB
  • The IP address allocated to the device will be shown on the load screen, take note of this
  • Open your internet browser on your computer and enter the IP address (shown on the load screen) in your URL bar
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings – further details on configuration below

Connect directly to a computer

  • Connect an ethernet / RJ45 cable to a computer (PC or Mac, Laptop or Desktop) and the other end to the ONELAN NTB
  • Open your internet browser on your computer and enter the following IP address in the URL bar: 169.254.1.1
  • Enter in the username: remote and password: 9999
  • Navigate to Setup > System > Network
  • Choose the relevant tab (Ethernet or WIFI) and configure the settings as per your requirements based on the below information

Step 2: Configure the NTB Network Settings

Configure Network Settings for Ethernet

Select how the NTB obtains its IP address:

  • DHCP – Select if the NTB will obtain its IP address from a DHCP server on your network. If the NTB cannot find a DHCP server, it defaults to an IP address of 169.254.1.1.
  • Static – Select if you are specifying an IP address for the NTB. Enter it in the IP Address field. If you select this option, the NTB enables the Static Address Settings and Static DNS Settings fields.

Caution: If you are using a static address in combination with an LDAP security configuration, you must specify a valid DNS Nameserver. Failure to do so will make your NTB inaccessible.

DHCP Setting

  • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.

Static Address Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • IP Address – Enter the IP address for the NTB
  • Netmask – Specify the address range for the NTB subnet
  • Default Gateway – Enter the gateway IP address if the NTB uses one

Static DNS Settings
If you selected the Static Ethernet setting, enter the addresses required:

  • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
  • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Configure Network Settings for WiFi

Use these options to manage the NTB connections to wireless networks.

The NTB will only connect to a wireless network if:

  • You have enabled the wireless interface on the NTB hardware
  • You have defined the wireless network settings. If you define multiple networks, you cannot specify which one the NTB will prefer
  • The wireless network is in range

Wireless has its own set of tabs and you use them as follows:

Enable/Disable
Select the Disabled or Enabled option depending on whether you want to use wireless or not. Click the save button to switch.

Defined Networks
Lists the networks you have already defined. Manage the networks using the buttons displayed next to each network:

  • Delete button – Click to delete this network from your list. If the NTB is currently connected to the network, clicking this button disconnects it
  • Edit – Click to change the network configuration. When complete, click the save button to update the details
  • Disable or enable – Displays according to the current setting for the network. Click to disable or enable whether you want the NTB to try connecting to this network
  • Connect – Click to connect to this network. The NTB will attempt to make the connection (if you have enabled wireless). This breaks any existing wireless connection. If you restart the NTB, it may not reconnect to the same network

Add New Network
Chose the network you want to use, complete the required information, and click the save and connect button:

  • Visible – Lists reachable wireless networks. Select the button next to the network you want to connect to. If the network requires a network password or key, enter it in the Key field
  • Other – Select if the network you want is not listed above. Enter the network SSID and select the correct Key Type option. If the network requires a network password or key, enter it in the Key field
  • DHCP Settings
    • Optional. For ease of reference, enter a name for the NTB. Only available if your DHCP server supports this feature.
  • Static Address Settings
    • IP Address – Enter the IP address for the NTB
    • Netmask – Specify the address range for the NTB subnet
    • Default Gateway – Enter the gateway IP address if the NTB uses one
    • DNS Search Path – Enter the path needed to reach the Domain Name Server (DNS)
    • DNS Nameserver – Enter the IP addresses of up to three DNS nameservers

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I have a ONELAN HD capture NTB – can I use this with embed?

Currently embed does not support the use of HD Capture zones, however this is on our product roadmap and as soon as it has been added, we will announce it via our communication channels.

To ensure you don’t miss out on any update notices, please sign up for our newsletter, follow our blog and our social profiles:

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What version software do I need on my ONELAN NTB?

The current version software that is supported for ONELAN Subscriber NTBs on embed are:

  • 9.3.7

If your NTB is running an older version of software, please try to upgrade the NTB software by downloading the software update packs from support.onelan.com

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my ONELAN media player to embed?

To connect an existing ONELAN media player to embed follow these steps:

  • Channels > Manage Subscription > Settings
  • Configure your channel settings as follows
    • Subscription poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Update from centre poll interval = enter the desired poll interval (recommend no sooner than 15 seconds)
    • Channel server = Remote web site or FTP server
    • Channel subscription URL = https://app.embedsignage.com/channel/onelan
    • Tick “Append NTB Serial to Channel Subscription URL”
    • Authentication = No Authentication Required
    • Proxy = Use Proxy If Required (and if required make sure HTTP proxy settings have been configured on the NTB)
    • Error Retry Interval = 1 minute
    • File Transfer Allowed = Set as desired
  • Click “Apply”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own iOS device how do I set it to just show embed?

To run the embed application on your iOS device you can use an inbuilt feature on iOS called Guided Access which allows you to run a single application in Kiosk Mode. Please note this feature is only be available on iOS 6 or higher.

To enable Guided Access on your device, carry out the following steps:

  • Open “Settings”
  • Go to “General” > “Accessibility”
  • Scroll and select “Guided Access”
  • Turn Guided Access “ON”
  • Select “Set Passcode”
  • Enter a passcode (used to prevent users from leaving “Guided Access” mode)
  • Launch the embed app
  • Once it’s loaded, triple click on the home button to configure the Guided Access application settings
  • Configure the relevant settings:
    • Hardware Buttons
    • Sleep / Wake Button – enable this to stop people being able to use the home button to quit the app. Also puts into kiosk mode preventing the device from going to sleep
    • Volume Buttons – enable this feature to stop anyone changing the device volume. If you want audio on your tablet, predetermine the volume and then enable this feature to lock it
    • Touch – enable / disable the touch functionality of the tablet
    • Motion – Turn motion off to fix the device in landscape or portrait mode. Turn on motion to enable device rotation based on orientation
  • Click “start” to begin running embed with your configured settings
  • If you need to exit “Guided Access” mode, triple click the home button and enter your “Guided Access” passcode and then select “End”

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’m using my own Android device, how can I lock it down to only show embed?

Consumer tablets do not allow users to run a single application in a secure way like our recommended commercial tablets. For consumer tablets to run a single application, the user would need to ‘root‘ their device manually and then download third party apps, such as Surelock, to run the embed application within. By doing this the user may encounter unknown issues with their device and void the manufacturer warranty. We do not accept any liability for damage or loss in performance to the users Android device should they wish to run it in this way.

If you would like to use an Android device with embed, for digital signage we strongly suggest you purchase one of the embed recommended commercial devices.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Where do files get stored on my device?

When content is downloaded to your Android or iOS device from embed, all files are stored in a folder called “embedsignage” on the device internal storage.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set proxy settings on my iDISPLAY Tablet?

If you need to set a proxy server settings for the iDisplay device, carry out the following steps in the network settings page:

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the “Proxy Settings” option set to None, select this and change to Manual. Scroll down and proceed to enter the Proxy Hostname, Proxy Port and any Bypass proxy domains, then click save.

If your proxy requires a username or password, please try inputting the proxy details in the following format:

user:pass@proxyserver

(e.g. if the proxy is 10.11.12.1, username is joe and password is blogs, then you would input joe:blogs@10.11.12.1)

If this does not work and / or you require proxy settings for a wired connection (RJ45 / Ethernet), please contact us.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How can I set a static IP address for my iDISPLAY Tablet?

If you need to set a static IP address for the iDISPLAY device, carry out the following steps in the network settings page of the device:

WiFi Connection

For WiFi select the relevant WiFi network you wish to connect to, input the network password and save. Once connected, press and hold on the WiFi connection and then select “Modify Network”. Scroll down and select “Show advanced options”. Scroll down further and you will see the IP Settings will be set to DHCP, select this and change to Static. Now you can scroll down and manually enter the static IP settings for the device including IP address, Gateway, Network Prefix Length, DNS 1 and DNS 2, then click save.

Ethernet Connection

For a wired connection via RJ45 / Ethernet, connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”. Next select “Static IP Settings” and then select “Use Static IP”. Continue to select and enter in the IP address, Gateway, Netmask, DNS1 and DNS2 then click save. Reboot the device with the internet connection cable connected.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I connect my iDISPLAY to the internet?

To connect your iDISPLAY to your network you need to exit the autoboot application player called Pulse Player. To do this, you need to click the back button on the rear of the iDisplay. A password field will appear and you need to enter the default password “11223344” unless you have manually changed it to something else:

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Default Password

You are now on the Pulse App settings page. Click on “Exit” to exit the application and you will be taken back to the main Android home screen.

Click on the settings icon embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - Settings Icon and you will enter into the Android Device settings page:

For a WiFi connection please choose the WiFi option and ensure it is set to “on”. Browse the relevant WiFi network you wish to connect to, select it and input the WiFi password, then save. You will now connect to the internet.

embed signage Digital Signage Software SaaS Online Cloud Based Content Management System - Support FAQs - Connect an iDISPLAY to the internet - WiFi Page

For a wired connection via RJ45 / Ethernet, turn off WiFi and then connect the cable to the device, then click on the “More…” button on the Network settings page. Next choose the ‘Ethernet’ connection option and tick “Use Ethernet”.

Restart your device which should now be connected to the internet.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What devices are currently supported?

Below we have outlined the digital signage hardware device operating systems that embed signage is compatible with:

  • iOS (iPhone, iPad, iTouch – iOS6+)
  • Android (Tablet, Smartphone and Mini PC – Jelly Bean 4.2+)
  • ONELAN Digital Signage Media Players (V9.3.7+)
  • Samsung SOC SSP D & E Series Displays
  • Windows (Windows 7+)
  • Mac (10.7+ (32bit))
  • ChromeOS (v.32+)

To see a list of the various devices and their features visit our dedicated Devices pages.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a device?

A device is a media player or all in one display that can receive media content from embed for playback.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Troubleshooting

Why is my video not playing?

If your video is not playing on a device, it could be due to one the following reasons:

  1. You are using an Android device – video playback for Android is not supported
  2. Conditional Play is set on the playlist item – setting conditional play is a great way to schedule content by day, time, date or temperature threshold. If the conditions set for the playliste item are not met, the video will not play
  3. The timing for the video in the playlist is set to zero
  4. Conditional tags are set – playlists can be made of Dynamic Media (dynamically populate playlist content based on tagging media items). It is also possible to ‘only show’ or ‘exclude’ media with specified tags for a specific device. Ensure the tags match / are set up the way you intend the video to play

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Checking Device showing after Windows app update

If you have recently updated your Windows application and upon relaunching the load screen stays on ‘Checking Device’ status constantly, please carry out the below steps:

  1. Navigate to C:\\Users\***SelectDeviceUsername****\AppData\Local
  2. Delete the folder called ‘embed’ or ‘embed signage’
  3. Reboot your device
  4. Relaunch the application

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I use Flash for Windows and Mac?

To ensure Flash websites display within the website widget on your Windows or Mac device, you need to ensure that Flash is installed on the device.

There is a specific version of Flash that is required on the device, which you can download from this website: Download PPAPI Flash here.

Follow these simple steps to get the PPAPI Flash version installed:

  1. Select operating system.
  2. Choose PPAPI version of Flash.
  3. Make sure its the PPAPI version has installed.
  4. Reboot your device
  5. Relaunch the application
  6. Flash will now work inside the website widget.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How to run the embed signage Samsung Smart Signage Platform (SSSP) Troubleshooter

If you are experiencing issues with your Samsung Smart Signage Platform D or E Series display and have been advised by the support team to run the SSSP troubleshooter, please follow these steps:

  • With the remote, press ‘Home’
  • Select ‘change URL’
  • Input: https://app.embedsignage.com/channel/samsung/R
  • Select ‘URL Launcher’
  • This will now launch the troubleshooter to fix any issues
  • Once completed, press ‘Home’
  • Select ‘change URL’
  • Input your desired orientation URL, as before: embedsignage.com/support/#faq-943
  • Select ‘URL Launcher’

This will now download the last published content from your account and show on the screen.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

On-screen App States

Below are the various messages you will see on your device screen at various stages of use with :

Welcome

This message is displayed when you first load on a device and have not yet connected your device to a working network connection.

Device Registered

This message shows that you have successfully registered the device to an account.

No Files

This shows that you have successfully created a Channel and assigned the device to that Channel but have not yet Published it.

Trashed

If you see this message, this means you have deleted the device from the account, however not yet deleted it from the ‘Trash’ folder. To permanently remove the device from an account you need to delete it from the Trash folder.

Connection Lost

This means that the device has not connected to the registered account for 28 days or more. Please check the device network connection to re-establish a working network connection to continue using .

Account Suspended

This state means that the license associated to that device has expired. To continue using this device on an please renew the device license.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

My device is not updating with new content

If you are publishing new content to your device and it does not seem to be updating, there are a few things to consider:

Is your device online?

To check if your device is online, please login and visit the Devices section. Does your device currently show as online (green tick)? If not, edit the device and check the last connected data which will show you the time and date of the last known connection to your account. Now you need to get your device online, so please carry out the necessary steps on your device to enable a working network connection.

What is your network connection speed?

Delivery of content is largely based around the size of content you have published and the network connection speed of your device. For example, if you have published 500mb of new content to your device, the expected download time will vary based on your network connection:

Example download times:
1 Mbit/s download speed = 1hr 09mins 54sec
2 Mbit/s download speed = 34mins 57sec
8 Mbit/s download speed = 8mins 44sec
24 Mbit/s download speed = 2mins 54sec

Are there any firewall / port restrictions on your network?

As use SSL connections, port 443 must be enabled. Please also ensure that the domain app.embedsignage.com is whitelisted on your network. If you require any further detailed network technical specifications, please contact us and we can provide a detailed document for your IT department.

Troubleshooting test

Here is a test you can carry out on your device to help identify where the downloading issue may be occurring:

1) Get your device online (ensure there is a green tick in the devices section of )
2) Once online, go to the Channel section of your account
3) Edit the channel the device is currently assigned to
4) Unselect the device from the Channel > Save Channel
5) On your device screen you will now see a message of ‘Device Registered, please assign to a channel’. (This will show that a connection between and the device is active, if you do not see this message, then it indicates a network connection failure and therefore require IT assistance to troubleshoot)
6) Now, go back to Channels and create a new channel – call it ‘Test’
7) Set the default layout to the layout you want to publish and assign the device you are testing > Save, but do not Publish yet
8) If there is a working connection, the device will now show a status of ‘No Files’ on the screen
9) Now, publish the channel
10) This will now begin to download the content published and you’ll see a downloading files status bar (downloading 45% 1/15 files etc). Once fully downloaded the content will begin playback
11) If this test fails, please contact our support team and outline the process taken and issue you are experiencing.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

File Size Recommendations

Speed of delivery and device performance are influenced by the size of the content within the layouts for playback. As such we have outlined a few file size recommendations below to help you get the best from your signage:

Images:
Ideal maximum size is 600kbs. Render the image at the same pixel dimensions as the zone you are placing the content in for example 1920x1080px. Render the image at 72 dpi resolution (digital quality) and when using photoshop, please use ‘Save for Web’ and use ‘High’ or ‘Very High’ .jpg or PNG-24 for transparent images.

Movies:
File size will depend on length of video however we would recommend rendering any video as an .mp4 and encoded using H.264 to reduced the file size as much as possible. Maximum upload file size on embedsignage.com is 150mb.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Why are my schedules not working?

If you have created a channel with schedules and they do not appear to be working properly, please go through this checklist to troubleshoot your issue:

Time & Date on device

Please check the time and date settings on your device. Each device has its own time and date settings and if the date and time are different to real time please change them.

Overlapping schedules

If you have added more than one schedule to a channel, check to make sure that none of the schedules overlap. Overlapping could be on time periods and days of the week. If you have two schedules that are overlapping the one that was created first will take priority.

Using the same layouts

If you have added a schedule or have multiple schedules on a channel, make sure that the default layout and the schedule layouts are different or selected to be what you intend. The default layout will show when schedules are inactive (outside of the determined days and times). If you have a schedule with the same layout selected to play as the default layout, then this layout will play for the duration of the schedule and then when it is inactive (unless another schedule has been added).

Screen off / on schedule

When using ONELAN media players you need to specify if the channel schedule screen is set to be on of off. If the screen is set to off, then any ONELAN player that is running that channel schedule will turn the connected display off during the scheduled period.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What happens if my device looses connection to embed?

If you have already published content to a device and that devices looses internet connection, the following will occur:

  • The device will show as “Offline” in the devices page
  • It will not receive any new content from embed (until connection is re-established)
  • It will continue to playback the last set of content received, through local storage

If after 30 days your device has still not connected to embed, an on screen message will appear prompting you to connect the device to the internet to enable communication between embed and the device. You must then establish a working connection between embed and the device to continue using it.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

I’ve created a touch layout on embed but it is not working on my ONELAN NTB

First thing to do is to double check the fundamentals which are:

  • Do you have a touch license on your NTB? Not sure, have a look at your NTB license by navigating on the NTB to Setup > System > Licensing. Here you’ll find a list of all the installed licenses on your NTB. If you do not have one and need one, please visit our web store to purchase a touch license for your NTB.
  • Are you connected the ONELAN NTB to a touch screen?
  • Is the USB touch cable connected to both the NTB and touch screen?
  • Does the touch layout work on other touch devices like Android and iOS?

If you have carried out the above steps and the touch layout still does not work on the your NTB, please contact support with your query.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Users

How do I edit a user?

Navigate to the user tab on the left navigation menu, then either select the users name you wish to edit or click the pencil icon next to their name. Here you can edit the credentials such as name, email, password and user role as desired. Once satisfied with the new user settings, click “Update user”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What are User Permissions?

User permissions determine what the user has access to. These are configured in user roles and allow you to manage your digital signage network with multiple users with different access rights. The permissions that you can determine for user roles are:

View Devices
Edit Devices
View Media
Edit Media
View Playlists
Edit Playlists
Add Playlists
View Layouts
Edit Layouts
Add Layouts
View Channels
Edit Channels
Add Channels
View Users
Edit Users
Add Users
View Reports
Edit Reports
Add Reports
View Plugins
Edit Plugins
Add Plugins

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

What is a User Role?

A user role is a profile of permissions that can easily be assigned to users on your account.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I change a users role?

To change the role of a user, navigate to the users tab on the left navigation menu. Find the user you wish to edit in the user list and click the pencil icon or their name to enter that users credentials. In here you will see the section for assigning the “Role” of the user, select the drop down menu of this section and choose the relevant user role you wish to assign. If the current roles are not suitable, add a role now.

Once happy with the new permissions assigned to this user, click “Update user”.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I edit user role permissions?

Navigate to the user section: Account Settings > Users.

On this page, on the top ‘secondary’ navigation menu there is an option for “User Roles”. In this section you will see listed all the user roles that have been set up on the account. If there are no user roles currently set up, you can add new user roles.

To edit the permission(s) or name already assigned to a user role, click on the edit pencil icon to the right of the user role. This will bring up the user role settings page where you can alter the name and select / deselect the relevant permissions. Once satisfied with the new role configuration, click update role.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add user roles?

Navigate to the user tab on the left navigation bar. In this page on the left sidebar you will see a section header for “User roles” within this section there is a “+New Role” button in blue, select this. A box will appear where you can input the new role name (e.g. playlist creator) and then you can select the permissions for that user role. To select and deselect permissions, just click on the tab. Once you are happy with the permissions this new user role will have, click “Add Role” and your newly created role will appear as an option in the drop down menu of Roles for the new user.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I add a new user?

To add a new user to your embed account, navigate to the “users” tab on the left navigation menu. Select the green “Add New” button at the top left of the page. Complete the following input fields for the new user:

  • First Name
  • Last Name
  • Email Address
  • Username
  • Password
  • Confirm Password
  • Role

If you have already created different user roles for your account, then choose the one relevant to the new user, otherwise you can add a new user role at this stage. To add a new role, select the “+New Role” button in blue on the Role section. A box will appear where you can input the new role name (e.g. playlist creator) and then you can select the permissions for that user role. To select and deselect permissions, just click on the tab. Once you are happy with the permissions this new user role will have, click “Add Role” and your newly created role will appear as an option in the drop down menu of Roles for the new user.

Once you are happy with all of the date input for this new user, click “Create User”. You can now send the new user their new log in details.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Windows

Checking Device showing after Windows app update

If you have recently updated your Windows application and upon relaunching the load screen stays on ‘Checking Device’ status constantly, please carry out the below steps:

  1. Navigate to C:\\Users\***SelectDeviceUsername****\AppData\Local
  2. Delete the folder called ‘embed’ or ‘embed signage’
  3. Reboot your device
  4. Relaunch the application

If the problem is not solved after following these steps, please contact our support team.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

How do I use Flash for Windows and Mac?

To ensure Flash websites display within the website widget on your Windows or Mac device, you need to ensure that Flash is installed on the device.

There is a specific version of Flash that is required on the device, which you can download from this website: Download PPAPI Flash here.

Follow these simple steps to get the PPAPI Flash version installed:

  1. Select operating system.
  2. Choose PPAPI version of Flash.
  3. Make sure its the PPAPI version has installed.
  4. Reboot your device
  5. Relaunch the application
  6. Flash will now work inside the website widget.

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Questions?

Cant find the answer you're looking for? Get in touch with your question.

Get in Touch

Get more from your Digital Signage!
Get more from your Digital Signage!

Join our mailing list to receive news, industry insights and proven-thinking to improve your digital signage.

You have Successfully Subscribed!